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Account­abil­i­ty helps to ensure that every employ­ee will take respon­si­bil­i­ty for their per­for­mance and behav­iors and con­tin­ue to man­age this respon­si­bil­i­ty. When we imple­ment goals and com­mu­ni­cate with one anoth­er, we can achieve pow­er­ful results. Build­ing an account­able work­place requires strong team­work and col­lab­o­ra­tion. Every team mem­ber must have a strong under­stand­ing of the val­ues of the com­pa­ny and rec­og­nize the impor­tance of their ded­i­ca­tion, in order to attain success.

This course will pro­vide you with infor­ma­tive tools and prac­ti­cal strate­gies that can be used to help empow­er the team to work towards achiev­ing the ben­e­fits of account­abil­i­ty. Account­able employ­ees will fuel per­for­mance and pro­duc­tiv­i­ty and gen­er­ate an enhanced workplace. 

Tar­get audi­ence: Lead­ers, super­vi­sors, managers

Ben­e­fits:

• To increase employ­ee account­abil­i­ty and ensure the employ­ee takes respon­si­bil­i­ty for their per­for­mance and behaviors. 

Learn­ing Objectives:

1. Define account­abil­i­ty and per­son­al account­abil­i­ty and dif­fer­en­ti­ate between own­er­ship and accountability 

2. Use feed­back as a tool to enhance per­for­mance and under­stand the bar­ri­ers of work­place accountability 

3. Focus on build­ing account­abil­i­ty lead­er­ship and effec­tive­ly set SMART goals 

4. Iden­ti­fy the com­po­nents of the cycle of accountability 

5. Work towards achiev­ing the ben­e­fits of accountability 

A strong brand starts on the foun­da­tion of pur­pose which dri­ves through every­thing you do. Buy­er expec­ta­tions demand that com­pa­nies start to mat­ter more. In this online workshop:

• Learn why it is the right time for you to find pur­pose beyond prof­it to sup­port your growth goals.
• Bet­ter under­stand the chang­ing expec­ta­tions of buy­ers and what you will need to do to stay rel­e­vant and competitive. 

• Explore proven meth­ods to help you dis­cov­er the deep­er pur­pose of your brand.
• Get inspired by brands that are doing it right.

The chal­lenges faced over the past 18 months made any inef­fi­cien­cies in our oper­a­tional process­es bla­tant­ly obvi­ous. Flawed process­es can some­times be hid­den (e.g. by excep­tion­al cus­tomer ser­vice, excess inven­to­ry, or hero­ic per­for­mance) but once they come to light you have the oppor­tu­ni­ty to redesign them for greater impact and efficiency. 

This two-hour ses­sion will help you and your team: 

• Under­stand how to map the process­es in your organization 
• Iden­ti­fy the areas of process waste that go unnoticed 
• Deter­mine which process­es are crit­i­cal ver­sus enablers 
• Pri­or­i­tize the areas requir­ing the most improvement 
• Learn meth­ods to stream­line and improve your processes

Online Work­shop — 2 hours

Dai­ly Man­age­ment is one of the most engag­ing tools for any team. These two days will train the team on how to run effi­cient dai­ly hud­dles (5−7 mins) in order to keep them work­ing effi­cient­ly with­out lengthy meet­ings. It also includes the imple­men­ta­tion of a visu­al man­age­ment board which allows the team to always know the plan for the day/​week and how they are doing (the score) while at the same time facil­i­tat­ing the reduc­tion of inter­rup­tions and increas­ing time spent on val­ue added work. In this ses­sion, you and you team will: 

• learn how to moti­vate employ­ees with­out cake & piz­za parties 
• be intro­duced to dai­ly man­age­ment tech­niques that dri­ve team performance 
• learn how to cre­ate a visu­al man­age­ment board for the team to know the score

Could your busi­ness be more suc­cess­ful if you could some­how bet­ter com­mu­ni­cate its strat­e­gy to your employees? 

Even if every­one is work­ing hard, how can you be sure that every­one under­stands what you are try­ing to accom­plish? And how do you align your employ­ees on the key mea­sures that make the dif­fer­ence in your business?

A Bal­anced Score­card approach is an effec­tive tool to ensure every­one in your orga­ni­za­tion is aligned on the most impor­tant parts of your business.

This sys­tem is most effec­tive when the score­card effec­tive­ly cas­cades down to the busi­ness and sup­port unit lev­el, includ­ing indi­vid­ual lev­els, so that account­abil­i­ty is cre­at­ed from top to bot­tom in your organization.

Tar­get Audi­ence: busi­ness own­ers, man­agers or super­vi­sors with 10 + employees

At our work­shop, expert con­sul­tant Dale Thi­bodeau will guide you to prac­ti­cal, ready-to-use solu­tions to focus on your most impor­tant issues and learn how to spend more time work­ing ​“on” your busi­ness rather than work­ing ​“in” it.

In just one day you will learn:

• How to cre­ate a strat­e­gy map in a cause-and- effect chain
• How to use the Bal­anced Score­card as a strate­gic per­for­mance man­age­ment tool
• How to imple­ment cas­cad­ing account­abil­i­ty in organizations

Part 1: Cre­ate posts that engage and help turn fol­low­ers into buyers. 

This work­shop is right for you if you are strug­gling to get engage­ment on your posts, you can’t fig­ure out what to post, and you want an eas­i­er process for posting. 

• Under­stand the dif­fer­ence between post­ing to post and post­ing to cre­ate buyers 
• Deter­mine the right con­tent mix for your business 
• Learn tips that will help you increase post engage­ment and visibility 
• Learn how to use Face­book Pub­lish­ing Tool 

Part 2: Ana­lyt­ics: under­stand your insights & save time

This work­shop is right for you if you want to under­stand how your posts are per­form­ing and con­tin­u­al­ly improve your engage­ment results. 

• Learn how to use Face­book Insights, and how eval­u­ate your posts. 
• Dis­cov­er and exper­i­ment with repur­pos­ing posts so you don’t always have to come up with new ideas. 
• Learn time-sav­ing tips that will help you sched­ule a month of posts at a time.

Most busi­ness­es are using Face­book, but their efforts are not pay­ing off because just post­ing about what you sell is a turn-off that does­n’t trans­late into sales. Learn how to cre­ate a Face­book strat­e­gy unique to your busi­ness that will help you get more engage­ment and more sales for your efforts.

• Cre­ate a strat­e­gy that encour­ages con­nec­tion and loy­al­ty, and makes it eas­i­er to come up with ideas.
• Sell on Face­book with­out being sale-sy and turn­ing off your fans.
• Boost engage­ment and con­ver­sion just by chang­ing how you post.

Learn how you can make your busi­ness attrac­tive to buy­ers, increase prof­its and reduce the time and effort you put into man­ag­ing your small or medi­um sized business.

This three-hour online work­shop teach­es atten­dees what scares off buy­ers and how to employ a strat­e­gy to not only increase the val­ue of a busi­ness in the eyes of a buy­er but make more mon­ey and free up more time in the present. 

The work­shop is intend­ed for cur­rent and future entre­pre­neurs. Stu­dents will learn Barnett’s 12+1 step pro­gram for sys­tem­atiz­ing a small busi­ness that is already oper­at­ing day-to-day. 

This work­shop is for you if: 

• You want to buy or start a busi­ness or already own one. 
• You want to make your busi­ness more profitable. 
• You want to make your busi­ness eas­i­er to manage.
• You want to increase your vaca­tion and fam­i­ly time while being a busi­ness owner.
• You want to ensure your busi­ness will sell quick­ly and for the best price when the time comes to sell. 

OVERVIEW OF SEMINAR

• What do buy­ers look for? 
• How are busi­ness­es valued? 
• What prob­lems keep buy­ers from mov­ing forward? 
• How can we make the busi­ness more attractive? 
• How can we imple­ment busi­ness man­age­ment sys­tems quick­ly and eas­i­ly with min­i­mal inter­rup­tion in our opertion? 
• David Bar­net­t’s Secret 12+1 step busi­ness sys­tem­ati­za­tion process.

Please note this is a series of 3 one-hour online work­shops and 1 hour of coach­ing per participant.

No mat­ter where you spend your mar­ket­ing time and dol­lars, to cre­ate effec­tive mar­ket­ing that dri­ves buy­ing behav­iour you must iden­ti­fy and under­stand your ide­al cus­tomers. You need to know more than just their demo­graph­ics and your assumptions. 

This work­shop takes you from iden­ti­fy­ing who your ide­al cus­tomer is to the pri­ma­ry research you need to tru­ly learn how to moti­vate buy­ing behav­iour to cre­at­ing a com­pre­hen­sive buy­er per­sona to use in all your mar­ket­ing efforts mov­ing forward. 

• Deter­mine who exact­ly your ide­al cus­tomer is based on four key criteria.
• Dis­cov­er what a buy­er per­sona is and how you can use it in your marketing.
• Dis­cov­er the inter­view tech­nique and ques­tions you need to ask do you can iden­ti­fy the real trig­gers for your buyers
• Research ide­al clients on Social Media using the snoop­ing tech­nique to aug­ment your pri­ma­ry research.
• Inter­pret your research with your coach to cre­ate a com­pre­hen­sive Buy­er Persona.

Entre­pre­neurs, poten­tial entre­pre­neurs, mar­ket­ing staff will ben­e­fit from par­tic­i­pat­ing in this series.

After an unan­tic­i­pat­ed and unbe­liev­able two and a half years, many orga­ni­za­tions have decid­ed it is time to stop and take stock of what has tran­spired to their prod­ucts & ser­vices, to their process­es and to their peo­ple. Many things look dif­fer­ent than they did in March of 2020, but noth­ing has been as impact­ed by the pan­dem­ic as our employ­ees, our teams. With hybrid work increas­ing­ly becom­ing the norm for those who can accom­mo­date it, due to lack of poten­tial recruits and changes in employ­ee wants and needs, one thing all should be con­cerned about is burnout. In this work­shop you and you team will learn: 

• What burnout real­ly is and how to iden­ti­fy it in your­self and your people 

• Ways to mit­i­gate burnout before it impacts your teams as well as your organization 

• Best prac­tices being imple­ment­ed across indus­tries to nav­i­gate the future of work and meet­ing the needs of the ​‘post-pan­dem­ic’ employee

In this inter­ac­tive course you will be guid­ed through the devel­op­ment of a Busi­ness Mod­el Can­vas that clarifies:

• your social enter­prise idea
• your prod­ucts and services
• cus­tomer segments
• val­ue propositions
• rev­enue streams
• cost struc­ture
• oth­er impor­tant con­sid­er­a­tions in mov­ing your idea forward

This course is designed for indi­vid­u­als and teams look­ing to start or grow a co-oper­a­tive or social enterprise.

Pro­fes­sion­als are tech­ni­cal experts in their fields, they know how to do surgery, how to teach, how to weld, how to draft legal briefs. It’s what they are good at. Most pro­fes­sion­als are not how­ev­er trained in the field of oper­a­tional effi­cien­cy & improve­ment and there­fore they are wast­ing pre­cious hours each day and each week on non-val­ue added work. We have cre­at­ed a soci­ety that judges peo­ple based on how busy they are ver­sus how pro­duc­tive they are, and this is dri­ving the wrong behav­iors in our work­places. In this work­shop your team will: 

• be intro­duced to what pro­duc­tiv­i­ty tru­ly is and is not, and why you should care 
• learn how to iden­ti­fy what is the true pri­or­i­ty work you need to focus on 
• find the min­utes & even hours you are unknow­ing­ly los­ing each day 
• learn how to max­i­mize and opti­mize the time you have at work

Why start from scratch? Buy­ing an exist­ing busi­ness can offer you a head start in the world of busi­ness ownership. 

In this work­shop par­tic­i­pants will learn: 

• The advan­tages of buy­ing an exist­ing busi­ness over start­ing a new business 
• The dif­fer­ence between a buy­er-lead acqui­si­tion process vs. a sell­er ini­ti­at­ed process 
• How to approach a poten­tial oppor­tu­ni­ty using intermediaries 
• The key infor­ma­tion for analy­sis, due-dili­gence and deter­min­ing a fair value 
• How to finance the purchase 
• Which experts to involve and when you will need them, such as accoun­tants, lawyers, bro­kers, bankers, etc.

Con­cerned about your cashflow? 

Keep­ing on top of your cash flow will be a key fac­tor in ensur­ing the suc­cess of your busi­ness dur­ing this chal­lenge. This online work­shop will give you tips and tools for man­ag­ing your busi­ness cash-flow in the short-to-medi­um term. You’ll learn about strate­gies and tools such as: 

• Set­ting up a sim­ple, easy-to-use cash man­age­ment plan  
  
• Engag­ing cus­tomers and secur­ing pay­ments  
• Effec­tive ways to work with lenders 

The aver­age per­son encoun­ters over 3000 mar­ket­ing mes­sages per day — you need to be able to cut through the noise and focus people’s atten­tion on your business! 

This pro­gram is designed for mar­keters, sales pro­fes­sion­als, man­agers, recruiters, and lead­ers respon­si­ble for strategy. 

In this work­shop, Eri­ca Wad­dell takes you through her proven, sev­en-part frame­work to clar­i­fy your brand mes­sage. By the end, you’ll have a mes­sage that inspires and entices your cus­tomers. And you’ll under­stand how to apply it effec­tive­ly: on your web­site, in sales emails, on social media, etc. 

Your reg­is­tra­tion fee cov­ers six hours of inter­ac­tive online learn­ing with Eri­ca, as well as an hour with her one-on-one to help you with real life appli­ca­tion of the infor­ma­tion from the class. 

Online Work­shop: 2 ses­sions x 3 hrs + 1 hr 1‑on‑1 coach­ing with Eri­ca (option to apply for addi­tion­al sub­si­dized coach­ing hours)

Learn to unleash your team’s poten­tial by cre­at­ing an inclu­sive environment! 

You can cre­ate a cul­ture of inclu­sive com­mu­ni­ca­tion through a sol­id under­stand­ing of each team mem­ber’s pre­ferred com­mu­ni­ca­tion style, moti­va­tors, and the ide­al envi­ron­ment where they can bring their best, most authen­tic selves to work – and your orga­ni­za­tion will reap the benefits! 

Research shows that diverse teams are more pro­duc­tive, inno­v­a­tive, and engaged when the right skills are devel­oped to con­duct mean­ing­ful con­ver­sa­tions and uncov­er com­mon ground which are nec­es­sary to engage in inclu­sive conversations. 

This high­ly inter­ac­tive learn­ing expe­ri­ence will meet you where you are and help you expand your abil­i­ty to com­mu­ni­cate with your team and oth­ers and increase your influ­ence with them. You’ll com­plete a self assess­ment, learn strate­gies to move from polar­iza­tion to com­mon ground, and dis­cov­er prac­ti­cal tech­niques for build­ing a strong foun­da­tion of trust and inclusion. 

By the end of this work­shop par­tic­i­pants will be able to: 

• Under­stand the com­mu­ni­ca­tion style of oth­ers and how to con­nect to them irre­spec­tive of the differences 

• Assess cul­tur­al com­pe­tence in 7 key areas of influ­ence and how it impacts team productivity 

• Iden­ti­fy spe­cif­ic com­mu­ni­ca­tion styles that strength­en team engage­ment and fos­ter inclusion 

• Cre­ate an accom­pa­ny­ing action plan to pro­vide guid­ance as they move into new lev­els of growth and awareness. 

This work­shop is for you if you man­age func­tion­al or cross-func­tion­al teams of dif­fer­ent sizes but: 

• you are seek­ing ways to cre­ate a more psy­cho­log­i­cal­ly safe work envi­ron­ment where every voice is val­ued and heard 

• you need a boost in your abil­i­ty to relate to and work effec­tive­ly with a diverse group of individuals. 

• can’t fig­ure out the dif­fer­ent com­mu­ni­ca­tion styles, moti­va­tors, and ide­al envi­ron­ment of your team members 

• strug­gle with what action to take when peo­ple involved in a con­ver­sa­tion have a strong emo­tion­al response. 

To ben­e­fit you should: 

• have a min­i­mum of 5 peo­ple on your team 

• be will­ing to pro­mote diver­si­ty and inclu­sion at an inter­per­son­al and /​or orga­ni­za­tion­al level

In a year where the uncer­tain­ty has become the new nor­mal, it is more impor­tant than ever to be ready for what­ev­er is thrown at you. In these sit­u­a­tions, com­mu­ni­ca­tion is cru­cial, and trans­paren­cy is key. The best way to han­dle a cri­sis is to be pre­pared. Now is the time to take a step back and devel­op a cri­sis com­mu­ni­ca­tion plan so your orga­ni­za­tion can be pre­pared when the unex­pect­ed happens.

In this engag­ing and inter­ac­tive two-part online work­shop you will learn to:

• Iden­ti­fy what a cri­sis is
• Under­stand what a cri­sis com­mu­ni­ca­tion plan is
• Know and under­stand the key com­po­nents of a cri­sis com­mu­ni­ca­tion plan
• Iden­ti­fy to whom — and what — you should be communicating
• Iden­ti­fy the right com­mu­ni­ca­tion tools and chan­nels you should be using
• Build your own cri­sis com­mu­ni­ca­tion plan using tem­plates and oth­er key com­mu­ni­ca­tion pieces

Just about every­one finds deliv­er­ing con­struc­tive crit­i­cism chal­leng­ing. If done cor­rect­ly, the feed­back will pro­vide great ben­e­fits to your orga­ni­za­tion. It helps nul­li­fy prob­lem­at­ic behav­iours and devel­op well-round­ed and pro­duc­tive employees. 

In these inter­ac­tive online work­shops, lead­er­ship expert Monique Gal­lie will pro­vide valu­able knowl­edge and skills to assist you with this task.

• Under­stand when feed­back should take place and learn how to pre­pare to deliv­er the con­struc­tive criticism
• Deter­mine the appro­pri­ate atmosphere 
• Iden­ti­fy the prop­er steps to be tak­en dur­ing the session
• Know how emo­tions and cer­tain actions can neg­a­tive­ly impact the effects of the meeting
• Learn how to set goals with the employ­ee and the best tech­niques for fol­low­ing up

Non prof­its must have a clear Vision and Mis­sion to effec­tive­ly devel­op strate­gies, pro­grams and ser­vices that achieve their goals and to mon­i­tor and mea­sure their progress. This inter­ac­tive course is designed for Boards and staff of non prof­its who will learn:

• how to write an effec­tive Vision state­ment and why it is impor­tant for your organization
  
• how to write an effec­tive Mis­sion State­ment and use it to gar­ner support
• how to use Vision and Mis­sion State­ments in mon­i­tor­ing and mea­sur­ing your progress

Get a head start on your retail sales. Build­ing an e‑commerce sales chan­nel will help your busi­ness to weath­er the storm and get you on the right track for cus­tomer expec­ta­tions after the pan­dem­ic.  

If the idea of mov­ing your busi­ness online sounds over­whelm­ing, you’ll want to join this two-hour online work­shop. You’ll learn how to get start­ed with e‑commerce for SMEs, including: 

• Dif­fer­ent e‑commerce options available

• Our rec­om­mend­ed quick and easy option

• How to retain online cus­tomers through an effec­tive dig­i­tal com­mu­ni­ca­tion strategy

• Effec­tive e‑commerce com­mu­ni­ca­tion and pro­mo­tion strategies
  

As the province reopens, get a head start on your restau­rant sales. Build­ing an e‑commerce sales chan­nel will help your restau­rant weath­er the storm and get you on the right track for cus­tomer expec­ta­tions after Covid-19. 

If the idea of mov­ing your menu online sounds over­whelm­ing, or if you are already offer­ing online order­ing and require some help opti­miz­ing it to increase sales and effi­cien­cy, you’ll want to join this two-hour webi­nar. You’ll be intro­duced to E‑Commerce for the food indus­try and learn how to get start­ed. More specif­i­cal­ly, you’ll learn: 

• Dif­fer­ent online order­ing options available 

• Our rec­om­mend­ed quick and easy online order­ing option

• How to increase sales with an effec­tive and con­sis­tent up-sell­ing strategy

• How to retain online cus­tomers with an effec­tive e‑commerce com­mu­ni­ca­tion strategy

• How to pro­mote your restaurant’s online order­ing service.
  

Get a head start on book­ing your ser­vices. This inter­ac­tive online work­shop will help you understand: 

• Dif­fer­ent sched­ul­ing options avail­able 

• Our rec­om­mend­ed quick and easy vir­tu­al meet­ing option,  

• How to retain online cus­tomers with an effec­tive dig­i­tal com­mu­ni­ca­tion strat­e­gy,  

• And how to pro­mote your ser­vices online.  
  

Face­book Lives pro­duces six times more inter­ac­tions than tra­di­tion­al videos, and the dai­ly watch time of Lives on Face­book has quadru­pled in the last year. If you want to improve your social media results on Face­book, LIVES are where it is at.

• Choose the top­ics and for­mat for your live events
• Cre­ate an engag­ing live show that con­nects with your fans
  
• Learn to sched­ule, pro­mote, and make your videos look and sound great

Attend this inter­ac­tive online work­shop to gain action­able tips and tools to help employ­ees quick­ly adapt to every­day changes and stress. 

Through engag­ing facil­i­ta­tion by Tanya Chap­man, you will leave the course know­ing the crit­i­cal ele­ments of employ­ee moti­va­tion and performance.

• Revis­it­ing the Change Curve 
• Maslow’s Hier­ar­chy of needs 
• Eval­u­ate their team’s cur­rent engagement 
• Iden­ti­fy and mit­i­gate risks mov­ing forward

Many peo­ple plan to get into busi­ness but very few take the time to plan how they will get out. Prop­er plan­ning can ensure that you have as many options avail­able to you as possible.

This ses­sion will examine:

• Time­line to con­sid­er for retirement
• How to cal­cu­late busi­ness value/​worth
• Sell­ing to out­side buy­ers vs. inside buyers
• How tran­si­tion­ing dif­fers from sell­ing liq­ui­dat­ing a business
• Your goals in succession

Whether you plan to retire or sell your busi­ness in the near future or in 5 or 10 years, this work­shop will pro­vide you with valu­able infor­ma­tion through real-life exam­ples and demonstrations.

Facil­i­tat­ed by Char­tered Pro­fes­sion­al Accoun­tant Louise Bel­liveau, this inter­ac­tive online work­shops will help you understand: 

• The dif­fer­ence between orga­ni­za­tion­al struc­tures with empha­sis on not-for-prof­it enti­ties and charities.
• The dif­fer­ent pro­fes­sion­al accoun­tant reports (Com­pi­la­tion, Review and Audit) and what is need­ed in your organization.
• How to read and retrieve basic infor­ma­tion from finan­cial state­ments and your respon­si­bil­i­ties towards this information. 
  
• Which reports are avail­able to help non-prof­it orga­ni­za­tions make bet­ter man­age­ment decisions. 
  
• An overview of some Cana­da Rev­enue Agency’s required reporting.
• Direc­tors’ lia­bil­i­ties and how to pro­tect your­self as directors.

25 – 50% of time at work is not actu­al­ly spent doing some­thing of val­ue. Most orga­ni­za­tions evolve over time into ver­ti­cal silos or func­tion­al group­ings of tasks: HR, finance, man­u­fac­tur­ing, oper­a­tions, ship­ping, sales. All of these func­tion­al areas have their own pri­or­i­ties and dead­lines. But, the val­ue being cre­at­ed by the work done flows hor­i­zon­tal­ly and not ver­ti­cal­ly. This is where the waste hides. 

The waste, or non-val­ue added work, is what makes the day hard, frus­trat­ing, and often demo­ti­vat­ing. Elim­i­nat­ing the waste in your day-to-day process­es isn’t near­ly as dif­fi­cult as first being able to see it and rec­og­nize it as waste. In this work­shop, your team will: 

• learn the dif­fer­ences between func­tion­al and process focused organizations 
• be able to iden­ti­fy what val­ue added work is, ver­sus val­ue enabling & pure waste 
• learn why sim­ply adding more peo­ple or more cap­i­tal nev­er works to improve things 
• be intro­duced to all the forms of process waste and how to iden­ti­fy them 
• learn solu­tions to min­i­miz­ing & even elim­i­nat­ing waste in your processes

Sup­ply Chain 1−2−3 is a learn­ing and devel­op­ment pro­gram to sup­port growth-ori­ent­ed com­pa­nies. This pro­gram will help you learn how to increase your chances of win­ning a pro­cure­ment contract.

Par­tic­i­pate in a series of work­shops led by indus­try experts. Gain the knowl­edge, skills and tools you need to help your busi­ness compete. 

Are you think­ing of import­ing goods into Cana­da? This 2‑part online work­shop will show you how to iden­ti­fy goods that can be import­ed, and the steps you need to go through to get them here. 

Part 1 — Get ready for importing 

Learn how to get an import/​export num­ber, iden­ti­fy a shipper/​exporter, clas­si­fy your goods, cal­cu­late duties, and under­stand how an import bro­ker can help you in the import­ing process. 

Part 2 – Under­stand the Import­ing Process 

Fed­er­al law spec­i­fies how you must iden­ti­fy, secure, and release import­ed goods into Cana­da. You’ll get step-by-step guid­ance on the doc­u­men­ta­tion and cal­cu­la­tions required, as well as links to prac­ti­cal resources such as offi­cial doc­u­ments, con­tact organizations.

Small and medi­um-sized char­i­ta­ble orga­ni­za­tions envi­ron­men­tal non-gov­ern­men­tal orga­ni­za­tions (ENGOs) are unique, often led by one staff and sup­port­ed by a team of pas­sion­ate vol­un­teers who are respon­si­ble for all rev­enue devel­op­ment func­tions. These orga­ni­za­tions oper­ate dif­fer­ent­ly than larg­er orga­ni­za­tions and as such they have to plan differently. 

Designed for orga­ni­za­tions tak­ing small (but vital) steps for change in their sec­tor, this work­shop, facil­i­tat­ed by Danielle Bouch­er from Pros­per­ix Group, is built on a series of inte­grat­ed themes to help non-prof­it lead­ers and fundrais­ers learn best prac­tice, devel­op their donor base and learn how to tell their sto­ry for greater impact. By plac­ing empha­sis on rev­enue sus­tain­abil­i­ty and pro­gram diver­si­fi­ca­tion, orga­ni­za­tions will learn how to build capac­i­ty for their cause by: 

• Devel­op­ing a diverse inte­grat­ed rev­enue program 
• Iden­ti­fy­ing strate­gies for growth 
• Build­ing a renew­able and sus­tain­able annu­al fund

Want faster results? Then cre­ate a cul­ture of #Data-Dri­ve­nAc­count­abil­i­ty with­in your team and watch the mag­ic hap­pen. #GetRe­sults­Faster

If you are strug­gling to achieve the results you want in your orga­ni­za­tion, and you and your team mem­bers are frus­trat­ed as a result, chances are your orga­ni­za­tion lacks account­abil­i­ty struc­tures that lead to inef­fi­cien­cy and pre­vent progress. 

Through a com­bi­na­tion of inter­ac­tive online work­shops and coach­ing, Andy Clarke will guide you through the process of: 

1. Devel­op­ing an account­abil­i­ty chart for your organization
2. Assign­ing own­er­ship of key objec­tives to team members 
3. Iden­ti­fy­ing, mea­sur­ing, and mon­i­tor­ing key per­for­mance metrics 
4. Imple­ment­ing an effec­tive meet­ing struc­ture and cadence into your organization

Par­tic­i­pants must have the capac­i­ty and will­ing­ness to imple­ment change in their orga­ni­za­tion in order to achieve the desired outcomes.

Do you want to: 

- Feel con­fi­dent when giv­ing con­struc­tive feedback 

- Reduce your uncer­tain­ty on address­ing neg­a­tive behaviour 

- Know how to moti­vate your team to increase pro­duc­tiv­i­ty in the workplace 

Then this course is for you! Dis­cov­er the easy 3‑step process on giv­ing effec­tive crit­i­cism to increase your cred­i­bil­i­ty and max­i­mize your poten­tial with­in your organization.

This inter­ac­tive course is designed for boards, direc­tors and senior staff of non prof­its and aimed at build­ing their knowl­edge and skills for good gov­er­nance. Top­ics include: 

• The Role and Legal Respon­si­bil­i­ties of a Board and Directors 

• Code of Con­duct and Con­flict of Interest 

• Effi­cient Board and Com­mit­tee meetings 

• Pri­or­i­ty Results Agen­das and Minutes 

• Deci­sion-Mak­ing Processes 

• Mon­i­tor­ing and Mea­sur­ing Performance

A strong and ded­i­cat­ed Board of Direc­tors is essen­tial to the suc­cess of an organization.

This inter­ac­tive online work­shop for expe­ri­enced board mem­bers will offer a more in-depth expla­na­tion of crit­i­cal roles at the Board lev­el, includ­ing the Chair and Exec­u­tive Direc­tor, and best prac­tices for Board devel­op­ment and communication. 

Par­tic­i­pants will learn: 

• The role and respon­si­bil­i­ties of the Board Chair and the Exec­u­tive Director; 
• Dif­fer­ent ele­ments of Board devel­op­ment and evaluation; 
• Effec­tive par­tic­i­pa­tion and con­flict man­age­ment; and 
• Board ethics and confidentiality

Gov­er­nance is an ever-evolv­ing con­cept refer­ring to the man­ner in which a body leads and over­sees the oper­a­tions of an organization. 

This inter­ac­tive online work­shop is designed to exam­ine the dif­fer­ent facets of gov­er­nance and equip board mem­bers with the tools for effec­tive participation. 

Par­tic­i­pants will learn: 

• Def­i­n­i­tions of gov­er­nance, includ­ing its impact and characteristics; 
• The fun­da­men­tal pil­lars of gov­er­nance, includ­ing rel­e­vant legal instru­ments, ele­ments of stew­ard­ship and prac­tices for sustainability; 
• The duties and respon­si­bil­i­ties of direc­tors, includ­ing strate­gic and finan­cial oversight; 
• Best prac­tices for good gov­er­nance; and 
• Effec­tive board participation.

Facil­i­tat­ed by Jean-Guy Vien­neau, these inter­ac­tive online work­shops aims to equip the mem­bers of the boards of direc­tors of non-prof­it orga­ni­za­tions. Specif­i­cal­ly, this course will allow learn­ers to: 

• Iden­ti­fy the prin­ci­ples and roles of a board and members 
• Dif­fer­en­ti­ate between gov­er­nance and man­age­ment of the organization 
• Illus­trate the com­plex­i­ty of gov­er­nance and its impor­tance on the results of the organization 
• Under­stand the CA / gen­er­al man­age­ment dynamic 
• Apply con­cepts relat­ed to governance 
• Eval­u­ate the orga­ni­za­tion’s effec­tive­ness in terms of governance.

David Bar­nett has been teach­ing work­shops over Zoom to audi­ences world­wide for years. 

Learn how to make peo­ple feel con­nect­ed and avoid dis­trac­tion by imple­ment­ing some of David’s methods.

Learn the tools to approx­i­mate a live work­shop over Zoom.

1. Set­ting up your meet­ing properly
2. Set­ting expec­ta­tions in advance of the workshop
3. Wel­com­ing guests and help­ing peo­ple feel com­fort­able in a vir­tu­al environment.
4. Shar­ing information
5. Retain­ing engagement
6. Break­out sessions
7. Keep­ing group work orga­nized and accessible
8. Man­ag­ing feedback
9. Man­ag­ing to man­age the tech while teach­ing the topic

Look­ing for the secret to recruit­ing and retain­ing good tal­ent? Do you want to moti­vate and engage the employ­ees you already have? You might want to con­sid­er intro­duc­ing a con­tin­u­ous improve­ment program. 

In this inter­ac­tive online work­shop with Jen­nifer Deware you will learn the ben­e­fits of con­tin­u­ous improve­ment, and how to imple­ment it in you busi­ness, regard­less of your indus­try or sector.

The tax world is a com­plex world where your ques­tions often go unan­swered. Are there any ben­e­fits to incor­po­rat­ing your small busi­ness? Should you reg­is­ter for HST? There is no easy answer. It is dif­fer­ent for everyone.

This work­shop will help you to find the answers to the ques­tions that con­cern you and your business.

In a hands-on inter­ac­tive online work­shop you will learn to: 

• Ana­lyze your cur­rent sit­u­a­tion and deter­mine your needs. 
• Under­stand income tax deduc­tions and cred­its avail­able to you business. 
• Under­stand the ins and outs of HST. 
• Under­stand the income tax con­se­quences relat­ed to var­i­ous forms of earnings.

This course is designed for indi­vid­u­als and groups inter­est­ed in iden­ti­fy­ing busi­ness ideas that will advance your social, envi­ron­men­tal or cul­tur­al goals using social enter­prise as a vehi­cle for change. 

• Explore a full range of social enter­prise opportunities 
• Screen and assess your ideas 
• Choose the one with the most promise

This work­shop is a crit­i­cal first step in ensur­ing your social enter­prise is the right one for you and has real poten­tial to succeed!

If you sell prod­ucts online and want to increase the con­ver­sion rate so you can sell more, this two-part series is for you. 

• Under­stand con­ver­sion rates and how increas­ing them can impact your sales.
• Opti­mize your prod­uct pages for your ide­al customers 
• Write com­pelling prod­uct descriptions
• Cre­ate pro­fes­sion­al-look­ing images and videos to pro­mote your products.

Learn how to make your sales process fric­tion­less using our inno­v­a­tive busi­ness model. 

Using real-world exam­ples from local New Brunswick com­pa­nies, facil­i­ta­tor Math­ieu Collin will give you insights into how to adapt your sales approach when struc­tur­ing your own deals – whether you are mak­ing those deals face to face or online. 

This two-hour work­shop will help you understand: 

• Why you need to inno­vate your sales processes 
• Ways to add val­ue, build rap­port, and lim­it fric­tion for bet­ter sales 
• How to audit your sales approach for con­tin­u­ous improvement

Keep­ing accu­rate finan­cial records is essen­tial for any suc­cess­ful busi­ness; how­ev­er, many small busi­ness own­ers are often too busy run­ning the day-to-day oper­a­tions they tend not to devote the nec­es­sary atten­tion to book­keep­ing. Some fail to record finan­cial trans­ac­tions prop­er­ly and in a time­ly man­ner. Some ignore it com­plete­ly until tax time.

This course will help you iden­ti­fy your book­keep­ing needs and resources. In this hands-on intro­duc­to­ry work­shop you will learn:

• the need or pur­pose of bookkeeping 
• book­keep­ing and account­ing terms 
• recog­ni­tion and use of book­keep­ing records and reports 
• learning/​understanding the process of enter­ing transactions 
• learning/​understanding the post­ing of infor­ma­tion to the reports

Does the idea of mov­ing your busi­ness online sound overwhelming?

Join facil­i­ta­tor Dave Landry to learn about cur­rent trends, plat­form options and e‑commerce best practices. 

This online work­shop is suit­able for all sec­tors and will help you bet­ter under­stand the world of e‑commerce and pro­vide insights on how to tran­si­tion or grow your sales online.

Intro­duc­tion to Export­ing: Are You and your Com­pa­ny Ready to Take on New Mar­kets? This work­shop will explain the require­ments of export­ing into a new mar­ket and help you deter­mine if your busi­ness is ready to go to the next lev­el. You will come away from the work­shop with the foun­da­tion for your cus­tom export plan.

This online work­shop will exam­ine the crit­i­cal role of the Board Chair from the selec­tion process and ori­en­ta­tion to the best prac­tices on how to build trust with stake­hold­ers, man­age group dynam­ics and rela­tion­ship between the CEO/​Executive Director.

Par­tic­i­pants will learn:

• The role and respon­si­bil­i­ties of the Board Chair

• First steps for an incom­ing Chair

• How to con­duct a Board meeting

• Facil­i­tat­ing through conflict

• Pro­vid­ing feed­back to the CEO/​Executive Director
• How to mea­sure success

Managers, super­vi­sors and lead­ers, are you faced with the chal­lenge of lead­ing a team dur­ing these uncer­tain times? This two-hour online work­shop will give you tech­niques to help navigate! 

You will learn how to: 

• Inform and lead employ­ees when you don’t have all the information

• Estab­lish stan­dards when pri­or­i­ties fluctuate

• Deal with emo­tions while try­ing to move forward

• Lever­age employ­ee skills to attain the best results.
  

Vir­tu­al or not, effec­tive teams are still rel­e­vant and impor­tant in the work­place today since they usu­al­ly pro­duce the best results. High per­form­ing teams usu­al­ly exhib­it account­abil­i­ty, pur­pose, cohe­sive­ness and col­lab­o­ra­tion. Find out how you can lead your team at a dis­tance dur­ing this work­shop that will focus on the following: 

• Iden­ti­fy dif­fer­ent meth­ods of man­ag­ing team accountability 
• Review sol­id tac­tics for com­mu­ni­cat­ing bet­ter with­in a team 
• Iden­ti­fy strengths and oppor­tu­ni­ties for improvement 
• Devel­op an action plan that can be applied immediately 

Car­olyn Wat­son, CPHR is an expe­ri­enced HR pro­fes­sion­al with over 20 years of deliv­er­ing tai­lored HR ser­vices to inspire employ­ee per­for­mance. She has helped orga­ni­za­tions in the pri­vate, pub­lic and the not for prof­it sectors.

In busi­ness, the abil­i­ty to deliv­er effec­tive pre­sen­ta­tions that cap­ti­vate, moti­vate or per­suade lenders, prospec­tive clients or poten­tial investors is a crit­i­cal skill. And how you say it is often as impor­tant as what you say. 

In part 1 of this work­shop, you will learn: 

• The four types of audience 
• How to deter­mine your key messages 
• Secrets of effec­tive orga­ni­za­tion and delivery 

Part 2 will include: 

• Tech­niques for persuasion 
• How to han­dle a Q&A
• How to use – and not use – PowerPoint

This course focus­es on the orga­ni­za­tion­al and gov­er­nance changes that need to take place for a tra­di­tion­al non-prof­it to suc­cess­ful­ly move into the social enter­prise are­na. It is par­tic­u­lar­ly rel­e­vant to the Boards and senior staff of non prof­its how­ev­er also of inter­est to fun­ders and oth­ers inter­est­ed in the emerg­ing field of social enter­prise. Through pre­sen­ta­tions, inter­ac­tive group exer­cis­es, and case stud­ies par­tic­i­pants will learn:

• How to deter­mine if social enter­prise is right for their organization
• How to assess their non-profit’s readi­ness and capacity
• How to assess the fea­si­bil­i­ty of their busi­ness ideas
• The keys to launch­ing a suc­cess­ful social enterprise 
• What resources are avail­able to help in NB

Are you feel­ing overwhelmed? 

Anx­i­ety is a com­mon reac­tion to uncer­tain­ty. We can get over­whelmed with the ​“what-ifs,” result­ing in feel­ing over­whelmed and stressed. Learn how to man­age the men­tal storm in this online work­shop. You will learn about anx­i­ety and its symp­toms, as well as four prac­ti­cal tips and strate­gies you can use to decrease your symp­toms. 

Max­i­mum num­ber of par­tic­i­pants: 15

Suc­cess in busi­ness hinges on a care­ful align­ment of prod­uct and mar­ket. A great prod­uct in the wrong mar­ket can be a cost­ly mis­take that is some­times dif­fi­cult to recov­er from.

Yet, how do you know when a mar­ket is the right one?

Join expe­ri­enced Mar­ket Strate­gist Jan­ice Goguen from OLI­VA Strate­gies to learn tips and tools to deter­mine if a mar­ket is right for your prod­uct or ser­vice. Learn about entry require­ments, trends, and con­sumer pat­terns you need to con­sid­er before enter­ing or expand­ing in a new market.

In today’s not-for-prof­it and social enter­prise world, every­one from gov­ern­ment to foun­da­tions, angel investors, con­sumers, and vol­un­teers want to know what kind of a dif­fer­ence is being made by our orga­ni­za­tions. It is impor­tant to be able to demon­strate the val­ue and impact of the work we are doing, and this goes beyond anec­do­tal sto­ries, to the mea­sure­ment of impact and social return on investment.

Includ­ed in this inter­ac­tive work­shop are top­ics such as:

• What do You Want to Know and Show?
• Map­ping Your Infor­ma­tion Needs
• Mea­sur­ing Impact and Demon­strat­ing Value
• Social Return on Invest­ment (SROI)
• How to use Per­for­mance Indicators
• Col­lect­ing and Analysing Data
• Using and Shar­ing Results

Under­stand Consumers

• Iden­ti­fy food trends
• Mar­ket segmentation
• Find­ing infor­ma­tion about consumers
• Defin­ing your tar­get market

Under­stand customers

• Explore the eco-sys­tem (Direct, online, retail, drug, spe­cial­ty stores, meal kits, food ser­vice, ingre­di­ent supplier)
• Research busi­ness pri­or­i­ties of customers
• Dis­tin­guish formats
• Explore depart­ments

Learn how to find where you fit and deter­mine when oppor­tu­ni­ties make good busi­ness sense. 

• Devel­op aware­ness and under­stand­ing of mar­ket size and share and its influ­ence on growth decisions. 
• Review bench­mark finan­cial performance. 
• Demon­strate how capac­i­ty and cus­tomer expec­ta­tions dri­ve pric­ing deci­sions and have a mate­r­i­al impact on project and over­all com­pa­ny profitability.

Learn how to pre­pare your busi­ness for suc­cess by imple­ment­ing core skill and com­pe­ten­cy devel­op­ment pro­grams and mea­sure­ment sys­tems. Sophis­ti­cat­ed Sup­ply Chain buy­ers look for orga­ni­za­tions with con­tin­u­ous improve­ment and Lean oper­a­tional cultures. 

Find out how to imple­ment easy to main­tain Key Per­for­mance Indi­ca­tors (KPI) and finan­cial met­rics that pro­vide insights into your cur­rent and future finan­cial performance.

What you control

• Under­stand cost of goods
• Quan­ti­fy pro­duc­tion capac­i­ty and capabilities
• Costs for dis­tri­b­u­tion & logistics
• Met­rics to mea­sure performance

The num­bers in depth

• Detailed cost of goods sold analysis
• Defin­ing mar­gin vs. mark up
• Con­duct a cat­e­go­ry review
• Explore cat­e­go­ry margins
• Cal­cu­lat­ing price-based cost­ing vs. mark up

Get­ting on the Shelf: Build­ing Rela­tion­ships with Customers

Store vis­it virtually

• Mak­ing the most of the opportunity
• Build­ing rela­tion­ships at retail
• Fig­ur­ing out what works 
• Store tour (videos and photos) 

Work­ing with retailers

• Build­ing a sales plan
• Explore trade spend (list­ing fees ads, loy­al­ty, POS, demos) 
• Get­ting your prod­uct list­ed • How to increase your price
• Com­mu­ni­cat­ing effectively
• Han­dling prob­lems and issues

Learn how to iden­ti­fy, make, and sus­tain the crit­i­cal busi­ness rela­tion­ships need­ed to suc­ceed in sell­ing into these sectors. 

In this work­shop, you will gain proven approach­es to build­ing the right cus­tomer pipeline and man­ag­ing suc­cess­ful cus­tomer rela­tion­ships. The work­shop will also offer expert advice on how to pitch your product/​service to improve your chances of secur­ing a deal.

Chan­nel partners

• Find­ing a broker
• Find­ing a distributor
• Work­ing with a broker 
• Work­ing with a distributor 
• Logis­tics

Con­sid­er­a­tions to grow your business

• Co-pack­ing
• Dis­cuss nation­al brands vs. con­trol label 
• Illus­trat­ing great brands and why they are great
• Pack­ag­ing
• Mas­ter­ing trade shows (in per­son and virtual)

Brand­ing and differentiation

• Telling your story 
• Explor­ing pow­er of claims
• Defin­ing your Point of Differentiation
• Assess Buy local and buy Cana­di­an Mar­ket­ing and sell­ing in a new environment

Mas­ter­ing vir­tu­al cus­tomer meetings

• Sam­pling remotely
• Social media
• Devel­op your online community
• Explore mar­ket­ing spend (social media, mass media, PR)
• Build a pro­mo­tion plan

The learn­ing expe­ri­ence cul­mi­nates in a very pop­u­lar ​“Meet-the-Buy­er” event where you will have the oppor­tu­ni­ty to put your new skills to use with actu­al indus­try buyers.You will get the chance to put your new skills to work meet­ing with a Buy­er from the sec­tor. As well as learn­ing from those that can offer sup­port as you turn the program’s tools into action to achieve your busi­ness goals.

Does your com­pa­ny oper­ate in, or sell to the Ocean Tech & Defence sec­tors? 

Would you like to increase the like­li­hood of win­ning a pro­cure­ment con­tract and increase effi­cien­cy in your operations?

If you answered yes to the two pre­vi­ous ques­tion, reg­is­ter now for Sup­ply Chain 1−2−3, a Learn­Sphere pro­gram to sup­port growth ori­en­tat­ed com­pa­nies like yours learn what it takes to par­tic­i­pate in sup­ply chain opportunities.

What are the ben­e­fits of participation?

• increase your like­li­hood of win­ning a pro­cure­ment contract

• decrease the effort required to bid on pro­cure­ment opportunities

• increase effi­cien­cy in your cur­rent operations

Who should participate?

Busi­ness own­ers, key executives/​managers, project man­agers or suc­ces­sion plan­ning des­ig­nates, for Atlantic Cana­di­an com­pa­nies that are ready to grow and scale their operations.

What is the invest­ment for par­tic­i­pat­ing SMEs?

• Com­plete online indi­vid­ual learn­ing needs assess­ment (approx. 1‑hour).

• Par­tic­i­pate in 9 inter­ac­tive full-day group work­shops with expert facilitators.

• Monc­ton, NB: Work­shops sched­uled Wes­d­nes­days, start­ing Oct. 17^th, 2018 — fin­ish­ing Decem­ber 12^th, 2018.

• Access to a min­i­mum of 4 hours of indi­vid­ual coaching/​consulting with experts.

• Com­plete post-pro­gram indi­vid­ual online eval­u­a­tion (approx. 1 hour) and pro­vide more tes­ti­mo­ni­al infor­ma­tion (on a vol­un­teer basis).

• Thanks to invest­ments from our gov­ern­ments, there is no cost for you to par­tic­i­pate in this pro­gram. Your only invest­ment will be the com­mit­ment of your time. 

Work­shops Topics:

1. Posi­tion-Your-Busi­ness for Sup­ply Chain Success

2. Set­ting up for Suc­cess: Cer­ti­fi­ca­tion, Process­es, and Regulations

3. Busi­ness Devel­op­ment – part 1

4. Busi­ness Devel­op­ment – part 2

5. Suc­cess­ful­ly Shap­ing and Respond­ing to the RFP

6. Man­ag­ing Sup­ply Chains: Logis­tics, Financ­ing and Export

7. Project Man­age­ment Fun­da­men­tals – part 1

8. Project Man­age­ment Fun­da­men­tals – part 2

9. Apply your new knowl­edge and skills through an expe­ri­en­tial meet the buy­er day

Busi­ness inef­fi­cien­cies can often be hid­den by great cus­tomer ser­vice, excess inven­to­ry, or hero­ic per­for­mance. This is the per­fect oppor­tu­ni­ty to eval­u­ate the effec­tive­ness of your oper­a­tional process­es so your busi­ness can become more effi­cient and flex­i­ble than before, and you’ll be poised for a quick­er recovery! 

This two-hour online work­shop will help you to:

• Under­stand your crit­i­cal processes 

• Find the waste in your processes

• Iden­ti­fy where you need the most improvement 

• Apply meth­ods to stream­line and improve your processes 
  

Need help get­ting back to busi­ness at your Non-Profit? 

Prepar­ing your orga­ni­za­tion or work­place for the return of on-site teams and clients can be daunt­ing. As we con­sid­er new ways of work­ing togeth­er, includ­ing mixed at-home and on-site team mem­bers, we need to build a tran­si­tion plan that address­es safe­ty con­cerns, anx­i­eties over return­ing to work, redis­tri­b­u­tion of respon­si­bil­i­ties and build­ing new ways to engage teams and clients. 

This two-hour online work­shop will pro­vide you with the tools and skill set to get you started!

Con­flict in any work­place can have stag­ger­ing con­se­quences. Through inter­ac­tive pre­sen­ta­tions, group dis­cus­sions, and case stud­ies the work­shop will help you:

Iden­ti­fy why and how con­flicts arise and what you can do to pre­vent them;

Under­stand and use inter­est-based process­es and skills that can turn a con­flict from a neg­a­tive expe­ri­ence into an oppor­tu­ni­ty for per­son­al and orga­ni­za­tion­al growth;

Dis­cov­er prac­ti­cal resources to help you devel­op pre­ven­ta­tive poli­cies and practices.

Find­ing the right price for your prod­uct or ser­vice is an essen­tial for mak­ing sure your busi­ness is com­pet­i­tive and prof­itable. Part one will cover: 

• Know­ing your bud­get, includ­ing fixed and vari­able costs 

• Under­stand­ing the influ­ence of fixed and vari­able costs on your pricing 

• Under­stand­ing the dif­fer­ence between mar­gin and markup 

• How to find your posi­tion in the market 

By the end of Part 1 you’ll devel­op a first draft of your cost per unit (CPU).  

Find­ing the right price for your prod­uct or ser­vice is an essen­tial for mak­ing sure your busi­ness is com­pet­i­tive and prof­itable. Part two will cover: 

• Under­stand­ing what influ­ences your pricing 

• Under­stand­ing markups via dis­tri­b­u­tion channels 

• Pric­ing tech­niques for retail and online stores and/​or

• Pric­ing tech­niques for small-and-medi­um manufacturers

• Pric­ing tech­niques for the ser­vice indus­try* (depend­ing on requests of participants) 

By the end of Part 2 you will be able to draft your mar­ket entry strat­e­gy, based on costs and distribution.

Learn how to make your busi­ness more sus­tain­able – and ben­e­fit from more than just ener­gy and cost savings! 

This engag­ing and inter­ac­tive two-part online work­shop series is for busi­ness own­ers and employ­ees who want to save ener­gy and mon­ey while grow­ing their busi­ness­es. You’ll learn about sim­ple actions you can take, and how you can mar­ket your pos­i­tive actions to pro­mote and grow your business. 

In part 1 you will learn: 

• How to cre­ate a sim­ple sus­tain­abil­i­ty plan 

• Where to find the biggest sav­ings and have the great­est impact 

• Best prac­tices from busi­ness­es large and small 

Part 2 will include: 

• More ener­gy sav­ing and waste reduc­tion opportunities 

• How busi­ness­es can use their sus­tain­abil­i­ty cre­den­tials to pro­mote and mar­ket themselves

Run­ning a busi­ness involves jug­gling many projects, but many SMEs don’t have any­one on staff with for­mal Project Man­age­ment (PM) train­ing. Project Man­age­ment Lite will help you learn to apply PM prin­ci­ples to increase your success. 

This two-part course will cov­er every­thing from defin­ing your scope, esti­mat­ing work and costs, estab­lish­ing a plan, ini­ti­at­ing the project, using met­rics to track your progress, and har­vest­ing lessons-learned at closing. 

By the end of this work­shop you will be able to: 

• Rec­og­nize key PM concepts 

• Under­stand the dif­fer­ent stages of a project, and the inputs/​outputs need­ed at each stage 

• Iden­ti­fy met­rics for track­ing progress 

• Ana­lyze project per­for­mance and deter­mine required actions 

• Eval­u­ate what went well and should be repeat­ed, and what went wrong and should be avoided 

This work­shop is for you if: 

• You strug­gle to keep your projects on time and on budget 

• You don’t have much for­mal PM experience 

• You are look­ing for ways to increase your success

Re-imag­in­ing long-term care homes – the new normal.

Long-term care homes are vul­ner­a­ble as a result of a glob­al pan­dem­ic. The restric­tions required to mit­i­gate COVID-19 will con­tin­ue for the fore­see­able future.

Facil­i­tat­ed by Tanya Chap­man, this series of three 90-minute free online work­shops will assist your team to devel­op an action plan for the new nor­mal; and to think through the design, struc­ture and access to long-term care.

Your new plan will help you to:

• Define the new nor­mal: how you will deliv­er ser­vice in a dif­fer­ent way, under­stand the gaps between ​“now” and the ​“new normal”

• Tran­si­tion to the new nor­mal: devel­op a detailed action plan, deter­mine how to man­age the change

• Mon­i­tor the new nor­mal: know what and how to mon­i­tor, when to adjust again, and who is involved

You will leave with a toolk­it and an action­able plan to address your indi­vid­u­al­ized needs.

Part 1:

What Not For Prof­it Boards should be doing right now! As the world responds to COVID-19, many not for prof­its are strug­gling to achieve their mis­sion, sup­port­ing the com­mu­ni­ty and sur­viv­ing the cri­sis them­selves. What is the role of the Board in a cri­sis? This webi­nar will address key issues fac­ing Not for Prof­it Board Mem­bers today such as: 

• The impact of new laws, reg­u­la­tions and support; 

• CEO oversight; 

• Risk assess­ment and management; 

• Orga­ni­za­tion­al events or fundraising; 

• Finances and Investments; 

• Staff safety; 

• Deci­sion mak­ing, Board meet­ings and AGM’s; and 

• Cri­sis com­mu­ni­ca­tions planning. 

PART 2: What Not for Prof­it Boards should do next? 

Even­tu­al­ly, the COVID cri­sis will be over. What lessons have we learned? What can we do bet­ter? What proac­tive steps can a Not for Prof­it Board take? In the sec­ond webi­nar, we will exam­ine strate­gies for a Not for Prof­it Board to learn from this cri­sis including: 

• Assess­ing the Risk; 

• Busi­ness con­ti­nu­ity planning; 

• Com­mu­ni­ca­ble dis­ease policy; 

• Human Resources Policies; 

• Com­mu­ni­ca­tions with staff; 

• Lead­ing after upheaval; and 

• A renewed com­mit­ment to gov­er­nance excellence. 

The facil­i­ta­tors are hap­py to take spe­cif­ic and anony­mous ques­tions dur­ing the webi­nar to address any ques­tions par­tic­i­pants would like to ask.

Strong sales tech­niques can help your busi­ness suc­ceed in a chal­leng­ing envi­ron­ment.  

Now more than ever, it’s time to focus on strength­en­ing your busi­ness skills. Strong sales tech­niques will help your busi­ness suc­ceed at every step; from busi­ness devel­op­ment through to clos­ing the deal. This one-hour online work­shop will help you learn how to:

• Quick­ly build an effec­tive sales pipeline  
• Focus on your val­ue dri­vers to get the best deal pos­si­ble  

• Over­come objec­tions  

• Close the deal  
  

Look­ing for some­thing unique to active­ly engage your team and break down silos? 

Look­ing for a fun, inter­ac­tive, and strate­gic approach to close gaps in your team com­mu­ni­ca­tions, address dif­fi­cult top­ics, and raise the Lead­er­ship aware­ness of your team, while expe­ri­enc­ing trans­for­ma­tive growth? 

The Lead­er­ship Dis­cov­ery expe­ri­ence is the solu­tion you are look­ing for! 

Recent research from McK­in­sey reveals, ​“The tumult of the past year prompt­ed many to reflect on their pur­pose and val­ues and research shows over two-thirds of employ­ees say their sense of pur­pose is defined by work.” 

Imag­ine hav­ing your team high­ly engaged in an inter­ac­tive round­table expe­ri­ence that guides them to active­ly dis­cov­er cre­ative ways to con­nect and par­tic­i­pate in work­ing togeth­er with a stronger sense of pur­pose and productivity. 

Trans­for­ma­tion takes place through thought pro­vok­ing exer­cis­es and ques­tions that shed light on team mem­ber buy-in and lead­er­ship aware­ness. You will wit­ness team dynam­ics in real time! 

This two-hour in-per­son­/on­line learn­ing expe­ri­ence work­shop will give you prac­ti­cal tech­niques to help you nav­i­gate lead­er­ship in this post pan­dem­ic era. 

This will ben­e­fit any group of peo­ple work­ing togeth­er on a com­mon goal.

By the end of this work­shop par­tic­i­pants will be able to:

• Learn how to enhance capa­bil­i­ty in pro­vid­ing con­struc­tive feed­back in an effec­tive way 
• Dis­cov­er open com­mu­ni­ca­tion strate­gies that accel­er­ate team account­abil­i­ty and productivity 
• Expand aware­ness of unspo­ken and sub­tle pain points with focus on prac­ti­cal solu­tions to relieve stress 
• Gain an under­stand­ing of the cur­rent trends as relates to lead­er­ship and employ­ee reten­tion in a post pan­dem­ic world 
• Iden­ti­fy 3 gold­en ques­tions to help lead tough peo­ple and enable the entire workforce 
• Gen­er­ate an exec­u­tive recap and eval­u­a­tion of the round­table experience

This work­shop is for you if are

• Pas­sion­ate about great lead­er­ship and work-place cul­ture that deliv­ers pos­i­tive results 
• You want to revis­it and engage in open dis­cus­sions with your team about growth 
• You are look­ing to dis­cov­er ways to strength­en your team’s capabilities 
• You want to be chal­lenged and grasp proven lead­er­ship val­ues and practices.

The world has nev­er been more aware of the com­plex and inte­grat­ed nature of glob­al sup­ply chains. Where there is chal­lenge for some though, there is oppor­tu­ni­ty for oth­ers. Many com­pa­nies, and pub­lic sec­tor pro­cure­ment arms are now tak­ing a more seri­ous look at local sup­pli­ers, as way of reduc­ing risk while main­tain­ing qual­i­ty and price requirements. 

Attend this inter­ac­tive, and engag­ing online work­shop to learn how your com­pa­ny can find suc­cess by sell­ing into sup­ply chains. Gain tips on how your approach must be adapt­ed for this oppor­tu­ni­ty, and how it dif­fers from reg­u­lar sale efforts. Leave with prac­ti­cal tools you can put to use imme­di­ate­ly, to turn learn­ing into growth for your business.

Think of all of the issues in your busi­ness as mon­keys jump­ing around your work­place cre­at­ing chaos. You can deal with the prob­lem by shut­ting them all in a room where you don’t have to look at them — but you’ll still know they’re there. 

Facil­i­ta­tor Andy Clark will teach you how to get rid of those mon­keys per­ma­nent­ly to move for­ward and achieve results in your business. 

This two-hour online work­shop will help you: 

• Cre­ate a meet­ing struc­ture that allo­cates ample time for resolv­ing issues 
• Apply a sys­tem for iden­ti­fy­ing and resolv­ing the high­est pri­or­i­ty issues in your business 
• Get to the root of an issue rather than deal­ing only with its symptoms

Think of all of the issues in your busi­ness as mon­keys jump­ing around your work­place cre­at­ing chaos. You can deal with the prob­lem by shut­ting them all in a room where you don’t have to look at them — but you’ll still know they’re there. 

Facil­i­ta­tor Andy Clark will teach you how to get rid of those mon­keys per­ma­nent­ly to move for­ward and achieve results in your business. 

This two-hour online work­shop will help you: 

Cre­ate a meet­ing struc­ture that allo­cates ample time for resolv­ing issues 

Apply a sys­tem for iden­ti­fy­ing and resolv­ing the high­est pri­or­i­ty issues in your business 

Get to the root of an issue rather than deal­ing only with its symptoms

A social enter­prise is a busi­ness with social goals that sells products/​services in the mar­ket­place and rein­vests its prof­its into social, envi­ron­men­tal or cul­tur­al goals. This course is geared to any­one inter­est­ed in learn­ing more about how the social enter­prise mod­el can meet their goals. Par­tic­i­pants will come away with a deep­er under­stand­ing of what a social enter­prise is and:

• Learn about the oppor­tu­ni­ties for social enterprise
• Bet­ter under­stand the risks and challenges 
• Gain tools to help assess if social enter­prise will work for your busi­ness idea
• Learn about the var­i­ous struc­tures of social enterprise
• Find out about resources to sup­port social enter­prise in New Brunswick and beyond

Times are chang­ing for non­prof­its in Canada. 

Fund­ing through grants and dona­tions is going the way of the dodo bird and being used less and less by gov­ern­ment and foun­da­tions. Today, orga­ni­za­tions are being expect­ed to use social inno­va­tion and new tools under the social finance umbrel­la such as impact invest­ing, out­comes-based fund­ing, social pro­cure­ment, and even investor tax cred­its to fund many of their pro­grams and services. 

Learn more about these new tools and about the fed­er­al gov­ern­men­t’s Invest­ment Readi­ness and Social Finance Funds that are rolling out across the coun­try. This work­shop is geared to any­one who wants to learn more about the new way for­ward in financ­ing co-ops, social enter­prise, and com­mu­ni­ty initiatives.

The train­ing will allow par­tic­i­pants to dis­cov­er cur­rent trends and issues relat­ed to social media. The sec­ond part of the work­shop will con­sist of estab­lish­ing your co-op’s social media strat­e­gy by explor­ing the com­po­si­tion of the mes­sage, how to broad­en its audi­ence and pro­gram­ming tools.

• Set orga­ni­za­tion­al goals on social media

• Cre­ate the per­sona of the organization

• List the themes of the plat­forms used

• Dis­cov­er cur­rent trends on social media

• Explain the dif­fer­ent types of junk on social media

• Iden­ti­fy pro­gram­ming tools
  

The work­shop enables par­tic­i­pants to gain knowl­edge about the strate­gic and oper­a­tional plan­ning process while focus­ing on the sequences and steps nec­es­sary to devel­op, update and mea­sure the results and out­comes of the plan­ning exercise. 

Par­tic­i­pants will be engaged by shar­ing and exchang­ing with oth­ers to bet­ter under­stand the chal­lenges and issues faced by board mem­bers and man­agers in plan­ning for the future. 

Learn­ing objectives: 

• Under­stand the process, require­ments and con­di­tions for devel­op­ing a strate­gic plan. 
• Engage board mem­bers in a par­tic­i­pa­to­ry process in devel­op­ing a strate­gic and oper­a­tional plan. 
• Rec­og­nize the lim­its of strate­gic plan­ning due to their depen­dence on resources (finan­cial and human) and the choic­es to be made. 
• Trans­late con­cepts into real-life sit­u­a­tions that orga­ni­za­tions face today and in the future. 
• Devel­op an eval­u­a­tion mech­a­nism to assess the process and ulti­mate out­comes of the strate­gic plan­ning exercise

Most entre­pre­neurs have big goals but no clear path to hit­ting them. They waste time, mon­ey, and resources on things that don’t move them for­ward. You’ll walk away from this 2 part work­shop know­ing exact­ly where to focus in the next 90 days to grow your busi­ness and make this your best year ever. 

Part 1: Get crys­tal clear on your goals for 2023 & Iden­ti­fy your biggest oppor­tu­ni­ties for growth 

• Define your most impor­tant busi­ness goals for 2023 (while learn­ing how to avoid the mis­takes most peo­ple make when goal setting) 
• Learn the 4 biggest rea­sons most busi­ness strate­gies don’t deliv­er results & how to cre­ate one that does 
• Audit your busi­ness across the 5 areas that most con­tribute to suc­cess so that you under­stand exact­ly what is and isn’t work­ing right now 
• Ana­lyze the data you do have and iden­ti­fy what else you need to make informed strate­gic decisions 
• Uncov­er your biggest oppor­tu­ni­ties for growth

Part 2: Build a 90 day action plan that’s going to deliv­er big results & Set up sys­tems for success 

• Clear­ly define your top pri­or­i­ties for your busi­ness this year 
• Iden­ti­fy the spe­cif­ic strat­e­gy that will empow­er you to hit or exceed your goals 
• Break down your strat­e­gy into spe­cif­ic and action­able projects you can begin exe­cut­ing on immediately 
• Learn how to hold your team (or your­self!) account­able & aligned to the strat­e­gy despite distractions 
• Iden­ti­fy the most impor­tant met­rics to track in your busi­ness so you can make sol­id strate­gic deci­sions going forward 
• Learn what suc­cess­ful entre­pre­neurs are doing dif­fer­ent­ly to suc­ceed in their strate­gic action plans

This work­shop is for you if.…. 

You have ambi­tious goals for the next 12 months but don’t quite know how you’re going to hit them (or you don’t even have clear­ly defined goals) 

You’re try­ing to do all the right things to move your busi­ness for­ward but aren’t see­ing the results you want 

You’re grow­ing your rev­enue here and there, but it always feels like one step for­ward, two steps back instead of the expo­nen­tial growth you’re after (or you’ve grown so fast you’re feel­ing scat­tered in a mil­lion directions) 

You don’t have a crys­tal clear plan on where to focus when you sit down to work each day and you feel you could be more pro­duc­tive with your time 

Strate­gic plan­ning sounds too intim­i­dat­ing — you want a frame­work that is sim­ple and will actu­al­ly help you move forward. 

Three-part series. Required par­tic­i­pa­tion in each part. 1 hour 30 min­utes each. 

As busi­ness own­ers and man­agers, you are expect­ed to suc­cess­ful­ly nego­ti­ate with clients, sup­pli­ers, part­ners, and employ­ees. The com­mon­ly held belief is that where there are win­ners, there must be losers. Giv­en the stakes, you’d not be alone in want­i­ng to learn how to win each nego­ti­a­tion you under­take. This 3‑part online work­shop series chal­lenges that notion and by par­tic­i­pat­ing you will learn effec­tive approach­es and tech­niques to help both par­ties be suc­cess­ful in negotiations.

• Win/​Lose approach to nego­ti­a­tions. What is it and how to avoid it.
• Win/​Win approach to nego­ti­a­tions. The keys to accom­plish this.
• Inter­est based nego­ti­a­tions and gen­er­at­ing options to get to ​“Yes”.

This series of online class­es is ide­al for the new super­vi­sor or any­one who wish­es to sharp­en their super­vi­so­ry skills. 

Par­tic­i­pants will be able to apply lead­er­ship con­cepts and use them as points of dis­cus­sion through real life sce­nar­ios. Each month we will intro­duce new con­cepts and activ­i­ties to keep dis­cus­sions dynam­ic. These online class­es which will last 2 hours and will be offered once a month, will include sim­u­la­tions and month­ly coach­ing from an HR Spe­cial­ist and a Pro­duc­tiv­i­ty Expert. 

·

Lead­er­ship 101: The Basics of Lead­er­ship today.

Explore the con­cept of Authen­tic Lead­er­ship through activ­i­ties that will help iden­ti­fy your own lead­er­ship style. 

Set­ting Expec­ta­tions and Man­ag­ing Performance

Dis­cuss best prac­tices that ensure every­one across the orga­ni­za­tion is on the same page. Learn the dif­fer­ences between Coach­ing &Feedback while apply­ing tech­niques for both approaches. 

Moti­vat­ing Teams

No indi­vid­ual cre­ates as much val­ue alone as they do as part of a team. What moti­vates indi­vid­u­als to show up, on time and do a great job every day? Under­stand­ing those moti­va­tors is crit­i­cal to increas­ing a team’s pro­duc­tiv­i­ty and the val­ue they cre­ate for their customers. 

Pro­duc­tiv­i­ty for the Team

The word ​“pro­duc­tiv­i­ty” is mis­un­der­stood. Many peo­ple work very hard every day yet are not as pro­duc­tive as they could be or should be. Most pro­fes­sion­als are not trained in the field of oper­a­tional excel­lence & improve­ment and there­fore they are wast­ing pre­cious hours each day and each week on non-val­ue added work. This ses­sion will focus on what is val­ue added for your teams and how to elim­i­nate the waste. 

Man­ag­ing Conflict

How to over­come the chal­lenges of avoid­ing con­flict and learn the steps in find­ing com­mon ground. Dis­cuss var­i­ous approach­es to effec­tive­ly nav­i­gate through dif­fi­cult con­ver­sa­tions with confidence. 

Dai­ly Man­age­ment for Improvement

One of the most engag­ing tools for any team. This day will train the team on how to run effi­cient dai­ly hud­dles (5−7 mins. It also includes the imple­men­ta­tion of a visu­al man­age­ment board which allows the team to always know the plan for the day and how they are doing (the score).

test­ing

You will learn to use lead­er­ship tech­niques that engage employ­ees to con­tribute more, adapt quick­ly to every­day changes and stress and main­tain high­ly pro­duc­tive work­ing rela­tion­ships… all while work­ing in from a distance! 

Being part of a pro­duc­tive team requires the abil­i­ty to lead dur­ing these times of change while keep­ing employ­ees engaged. This work­shop will help par­tic­i­pants devel­op their lead­er­ship skills to adapt to our chang­ing work­place land­scape. Find out how you can improve engage­ment with­in your team dur­ing this work­shop that will focus on the following: 

• Eval­u­ate your own orga­ni­za­tions health and resilience, plus new ways to lead 
• Use engage­ment strate­gies to effec­tive­ly man­age teams at a distance 
• Review ways to cre­ate trust and accountability 
• Iden­ti­fy oppor­tu­ni­ties to cel­e­brate pos­i­tive outcomes 
• Devel­op an action plan that can be applied immediately

Car­olyn Wat­son, CPHR is an expe­ri­enced HR pro­fes­sion­al with over 20 years of deliv­er­ing tai­lored HR ser­vices to inspire employ­ee per­for­mance. She has helped orga­ni­za­tions in the pri­vate, pub­lic and the not for prof­it sectors.

Lear how to achieve the desired results for your orga­ni­za­tion by lever­ag­ing the poten­tial of your team.

In this work­shop, Human Resources expert Rebec­ca McNeil from The Chap­man Group, will pro­vide valu­able knowl­edge and insights to assist you and your team in cre­at­ing an engaged workplace.

Learn­ing objectives:

• Under­stand how to cre­ate a diverse and inclu­sive team
• Under­stand team dys­func­tions and tools to sup­port pos­i­tive team development
• Dis­cuss effec­tive con­flict management 
• Learn tools that assist with under­stand­ing our­selves and each other
• Intro­duce Per­son­al Devel­op­ment Planning

As the world responds to COVID-19, many non-prof­its are strug­gling to achieve their mis­sion while sup­port­ing the com­mu­ni­ty and sur­viv­ing the cri­sis them­selves. What is the role of the Board in a cri­sis? This inter­ac­tive online work­shop will address key issues fac­ing Not for Prof­it Board Mem­bers today such as:

• The impact of new laws, reg­u­la­tions and support
• CEO over­sight · Risk assess­ment and management 

• Orga­ni­za­tion­al events and fundraising

• Finances and Investments 

• Staff safe­ty

• Deci­sion mak­ing, Board meet­ings, AGMs 

• Cri­sis com­mu­ni­ca­tions planning.

Busi­ness own­er­ship struc­tures can be com­bined like puz­zle pieces, to make sure you have the right legal, finan­cial and per­son­al pro­tec­tions in place. Have you set up your busi­ness cor­rect­ly? Are you max­i­miz­ing your tax effi­cien­cies? Do you need to access cap­i­tal? When is the right time to incor­po­rate? What is a co-op and should I con­sid­er that? 

This 90-minute course will help you under­stand the dif­fer­ent options avail­able to you in New Brunswick, and how to choose the right one for you. 

Since work­place harass­ment was added to NB’s occu­pa­tion­al healthy and safe­ty reg­u­la­tions, own­ers and managers/​supervisors who have pre­vi­ous­ly only had to deal with phys­i­cal healthy and safe­ty issues are now hav­ing to grap­ple with emo­tion­al health and safe­ty. Under­stand­ing work­place harass­ment can remove the fear sur­round­ing the new reg­u­la­tions and can give own­ers and man­agers con­fi­dence that they are main­tain­ing a harass­ment free workplace.

By the end of the train­ing, par­tic­i­pants will be able to: 

- Define the dif­fer­ent ele­ments of a work­place harass­ment definition,

— Rec­og­nize the behav­iours that could lead to a work­place harass­ment complaint,

- Use ear­ly inter­vene to stop those behav­iours and pos­si­bly pre­vent a work­place harass­ment complaint,

- Iden­ti­fy when they have received a ver­bal or writ­ten work­place harass­ment complaint, 

— Out­line how to meet their healthy and safe­ty oblig­a­tions after receiv­ing a work­place harass­ment complaint. 

The tar­get learn­ers for this work­shop are small and medi­um-sized busi­ness own­ers and managers/​supervisors who have a health and safe­ty oblig­a­tion to pre­vent work­place harass­ment and address work­place harass­ment complaints. 

Work­safeNB, imple­ment­ed new reg­u­la­tions in April 2019 that define harass­ment and require all employ­ers to have an inter­nal Harass­ment Code of Prac­tice. Most employ­ers have nev­er dealt with harass­ment reg­u­la­tions and may feel lost about the ter­mi­nol­o­gy used in the def­i­n­i­tion, how to talk to employ­ees about harass­ment, what these behav­iours look like in real life, what the rea­son­able thresh­olds are for action and what to do when action is required. These are all top­ics that are cov­ered in Under­stand­ing Work­place Harassment

By the end of this work­shop, par­tic­i­pants will be able to:

• Explain the Work­safeNB harass­ment definition, 

• Enu­mer­ate the NB Human Rights Act grounds of discrimination, 

• Dis­tin­guish between per­son­al harass­ment, sex­u­al harass­ment, poi­soned work­place and abuse of authority, 

• Describe behav­iours that could meet these cat­e­gories of harassment, 

• Illus­trate how to talk to employ­ees about work­place harassment, 

• Rec­og­nize and react to an employ­ee dis­clo­sure of harassment, 

• Describe the Work­safeNB oblig­a­tion to act on an employ­ee dis­clo­sure of harassment, 

• Iden­ti­fy appro­pri­ate action to take on an employ­ee dis­clo­sure of harassment, 

• Choose between an inter­nal and exter­nal inves­ti­ga­tion, and 

• Apply the steps set out in your own Harass­ment Code of Practice.

This work­shop is for you if… 

• you have nev­er dealt with work­place harass­ment reg­u­la­tions before, 

• you feel ner­vous about address­ing harass­ment in the workplace, 

• you are not sure how to react to an employ­ee dis­clo­sure of harass­ment, or 

• you are con­fused or wor­ried about apply­ing the Work­safeNB harass­ment regulations.

Intro­duc­tion for ACWGP Program

Strug­gling to find your new normal?

As many of us adjust to work­ing remote­ly, you may find your­self nav­i­gat­ing new chal­lenges while try­ing to main­tain the sta­tus quo and keep things ​“busi­ness as usu­al” as much as pos­si­ble. This online work­shop — for employ­ers and employ­ees alike — will teach you how to:  

• Cre­ate an effec­tive, effi­cient home workspace 

• Main­tain your pro­duc­tiv­i­ty, whether you’re work­ing at home alone – or with a busy house­hold that includes your kids! 

• Avoid or address com­mon con­cerns about work­ing remotely
  

Are you look­ing for ways to main­tain good client relationships? 

No mat­ter what job you do, you have clients – whether you are on the front line of cus­tomer ser­vice or work­ing in the back­ground to keep the com­pa­ny running. 

Giv­en the cur­rent social, finan­cial and safe­ty pres­sures fac­ing both you and your clients it is more impor­tant than ever to ensure our client rela­tion­ships are pos­i­tive and productive. 

In this inter­ac­tive online work­shop, facil­i­tat­ed by Monique Gal­lie, you will: 

• Explore typ­i­cal client reac­tions you may encounter
• Learn prac­ti­cal strate­gies for pro­vid­ing out­stand­ing cus­tomer service