Monique Gallie

Are you looking for ways to maintain good client relationships? 

No matter what job you do, you have clients – whether you are on the front line of customer service or working in the background to keep the company running.  

Given the current social, financial and safety pressures facing both you and your clients it is more important than ever to ensure our client relationships are positive and productive.  

In this interactive online workshop, facilitated by Monique Gallie, you will: 

• Explore typical client reactions you may encounter
• Learn practical strategies for providing outstanding customer service

Are you feeling overwhelmed? 

Anxiety is a common reaction to uncertainty. We can get overwhelmed with the “what-ifs,” resulting in feeling overwhelmed and stressed. Learn how to manage the mental storm in this online workshop.  You will learn about anxiety and its symptoms, as well as four practical tips and strategies you can use to decrease your symptoms.   

Maximum number of participants: 15

Build a culture where accountability drives performance. This practical workshop equips leaders and managers with tools to boost responsibility, ownership, and collaboration within their teams. Learn how to set clear goals, give effective feedback, and turn accountability into a team superpower.

You’ll learn to:

• Define accountability vs. ownership
• Use feedback to improve performance
• Set effective SMART goals
• Apply the accountability cycle
• Unlock the benefits of a truly accountable team

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born amid adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become more natural and rewarding.

Giving feedback isn’t easy — but done right, it can transform performance and strengthen your team. This interactive online workshop with leadership expert Monique Gallie will give you the tools to deliver feedback that builds, not breaks.

You’ll learn to:

• Know when (and how) to deliver constructive feedback
• Set the right tone and atmosphere
• Follow a clear step-by-step approach
• Manage emotions to keep the conversation productive
• Set goals and follow up effectively

Perfect for anyone in a leadership or supervisory role who wants to give feedback with clarity, impact, and confidence.

Do you want to:

- Feel confident when giving constructive feedback

- Reduce your uncertainty on addressing negative behaviour

- Know how to motivate your team to increase productivity in the workplace

Then this course is for you! Discover the easy 3-step process on giving effective criticism to increase your credibility and maximize your potential within your organization.