Workshops

Build a culture where accountability drives performance. This practical workshop equips leaders and managers with tools to boost responsibility, ownership, and collaboration within their teams. Learn how to set clear goals, give effective feedback, and turn accountability into a team superpower.

Participants will learn to:

• Define accountability vs. ownership
• Use feedback to improve performance
• Set effective SMART goals
• Apply the accountability cycle
• Unlock the benefits of a truly accountable team

Business inefficiencies can often be hidden by great customer service, excess inventory, or heroic performance. This is the perfect opportunity to evaluate the effectiveness of your operational processes so your business can become more efficient and flexible than before, and you’ll be poised for a quicker recovery! 

This two-hour online workshop will help you to:

• Understand your critical processes 

• Find the waste in your processes

• Identify where you need the most improvement 

• Apply methods to streamline and improve your processes 
  

AI sounds exciting, but where do you even start? If you’ve ever tried ChatGPT and thought, ​“This doesn’t sound like me,” or ​“I don’t know what to do with this,”—this workshop is for you.

In this hands-on workshop, you’ll learn how to create your own Custom GPT—an AI assistant that understands your business, speaks in your voice, and helps with marketing, emails, and content creation. No tech skills required!

By the end, you’ll have a ready-to-use AI that saves you time and makes running your business easier.

* Participants need a paid version of ChatGPT to create their own Custom GPT

A Strategy-First Workshop for Small Business Owners

This workshop provides a comprehensive introduction to Artificial Intelligence (AI), focusing on its definition, applications, and impact across various industries. Participants will explore the transformative effects of AI on business processes, understanding both the benefits and challenges of AI adoption, not just in marketing. 

The workshop will also delve into real-world use cases, particularly for small businesses, showcasing successful AI implementations through case studies. Attendees will learn to identify key areas where AI can enhance efficiency and decision-making and will be guided through an implementation roadmap that outlines best practices for integrating AI technologies into their operations.

By the end of the course, participants will have a solid foundation in AI and practical insights into leveraging AI for business growth and innovation.

Operational inefficiencies can often hide behind great customer service, extra inventory, or team members going above and beyond — until they start slowing you down. Once exposed, these inefficiencies present an opportunity to redesign for greater impact and efficiency.

This workshop will help you and your team:

• Understand how to map processes in your organization
• Spot hidden areas of waste
• Distinguish critical processes from supporting ones
• Prioritize what needs the most improvement
• Learn practical ways to streamline and optimize operations

Daily Management is one of the most engaging tools for any team. These two-hour workshop will train the team on how to run efficient daily huddles (5−7 mins) in order to keep them working efficiently without lengthy meetings. It also includes the implementation of a visual management board which allows the team to always know the plan for the day/​week and how they are doing (the score) while at the same time facilitating the reduction of interruptions and increasing time spent on value added work.

In this session, you and you team will: 

• learn how to motivate employees without cake & pizza parties 
• be introduced to daily management techniques that drive team performance 
• learn how to create a visual management board for the team to know the score

What makes people want to join — and stay — in your organization? This workshop dives into the key elements that shape an exceptional employee experience and keep your best people engaged. Discover how to strengthen your Employee Value Proposition (EVP), boost motivation, and create a workplace where people thrive.

You’ll learn to:

• Understand what attracts top talent
• Strengthen your Employee Value Proposition to boost retention
• Improve motivation and engagement through simple systems and processes
• Take practical steps to make your organization a great place to work

We have all heard about the importance of having a balanced life, but what does it really mean? During this workshop, we will explore the different aspects of our life and how they all interact to affect our overall wellbeing. We will focus on the key areas (work, family, social, relationships and personal). By better understanding how these areas impact one another, you will be better equipped to create a solid equilibrium and improve your overall quality of life (professionally and personally).

By the end of this workshop, participants will be able to:

• Understand the different aspects of life that contribute to overall wellbeing. 
• Gain insights into how various life areas interact to impact wellbeing. 
• Create a solid equilibrium to improve overall quality of life, both professionally and personally.

We all have barriers, whether it is on a professional and/​or personal level. This workshop will allow you to recognize your barriers and discover solutions that you can use to eliminate these barriers from your life. Many participants leave this workshop with a new lease on life and learn to discover their full potential to better perform in their life in general. 

Throughout this workshop, you will learn about: 

• The importance of identifying barriers that keep us from moving forward in our work and/​or personal life. 
• The importance of the power of our thoughts. 
• The system of our beliefs. 
• Many tools that will help you better self-reflect. 

SME’s and non-profit organizations can strongly benefit from participating in this workshop – employers and employees alike. By investing in the personal development and wellbeing of your employees (and yourself) you are directly investing in the success and performance of your business!

Keeping accurate financial records is essential for any successful business; however, many small business owners are often too busy running the day-to-day operations they tend not to devote the necessary attention to bookkeeping. Some fail to record financial transactions properly and in a timely manner. Some ignore it completely until tax time.

This workshop will help you identify your bookkeeping needs and resources.
In this introduction workshop. participants will learn:

• the need or purpose of bookkeeping 
• bookkeeping and accounting terms 
• recognition and use of bookkeeping records and reports 
• learning/​understanding the process of entering transactions 
• learning/​understanding the posting of information to the reports

Want to turn your followers into buyers and stop guessing what to post? This 2‑part workshop is designed to help you create content that connects, converts, and saves you time.

Part 1: Create Posts That Engage (and Convert)

Struggling with low engagement or not sure what to post? In this session, you’ll learn how to:

• Post with purpose to attract buyers — not just likes
• Find the right content mix for your business
• Increase engagement and visibility with simple tips
• Use the Facebook Publishing Tool to streamline your process

Part 2: Understand Your Analytics & Save Time

Posting is only half the battle — knowing what works is the other half. In this session, you’ll learn to:

• Make sense of Facebook Insights and post performance
• Repurpose your best posts to get more with less effort
• Schedule a month of content in advance with time-saving tools
  
  

Perfect for entrepreneurs who want to stop winging it and start winning with their content.

Most businesses are using Facebook, but their efforts are not paying off because just posting about what you sell is a turn-off that doesn’t translate into sales. Learn how to create a Facebook strategy unique to your business that will help you get more engagement and more sales for your efforts.

Participants will learn how to:

• Create a strategy that encourages connection and loyalty, and makes it easier to come up with ideas.
• Sell on Facebook without being sale-sy and turning off your fans.
• Boost engagement and conversion just by changing how you post.

Learn how you can make your business attractive to buyers, increase profits and reduce the time and effort you put into managing your small or medium sized business, thanks to Barnett’s 12+1 step program for systematizing a small business that is already operating day-to-day.

Participants will learn to:

• Understand what buyers are looking for in a business
• Know how businesses are valued
• Recognize common deal-breakers for buyers
• Make a business more attractive to potential buyers
• Implement business management systems efficiently, with minimal disruption

To create marketing that truly works, you need to know more than just your customer’s age and location — you need to understand what makes them buy.

This workshop guides you step-by-step through identifying your ideal customer, conducting meaningful research, and building a buyer persona you can use in all your marketing.

You’ll learn to:

• Pinpoint your ideal customer using four key criteria
• Understand what a buyer persona is — and how to use it
• Conduct interviews to uncover real buying triggers
• Use the ​“social media snooping” technique to enhance your research
• Analyze your findings and build a complete Buyer Persona with your coach

Professionals are technical experts in their fields, they know how to do surgery, how to teach, how to weld, how to draft legal briefs. It’s what they are good at. Most professionals are not however trained in the field of operational efficiency & improvement and therefore they are wasting precious hours each day and each week on non-value added work. We have created a society that judges people based on how busy they are versus how productive they are, and this is driving the wrong behaviors in our workplaces. In this workshop your team will: 

• be introduced to what productivity truly is and is not, and why you should care 
• learn how to identify what is the true priority work you need to focus on 
• find the minutes & even hours you are unknowingly losing each day 
• learn how to maximize and optimize the time you have at work

Why start from scratch? Buying an existing business can offer you a head start in the world of business ownership. 

Participants will learn: 

• The advantages of buying an existing business over starting a new business 
• The difference between a buyer-lead acquisition process vs. a seller initiated process 
• How to approach a potential opportunity using intermediaries 
• The key information for analysis, due-diligence and determining a fair value 
• How to finance the purchase 
• Which experts to involve and when you will need them, such as accountants, lawyers, brokers, bankers, etc.

Whether you’re a total beginner or want to level up your design game, this workshop will teach you how to harness the full power of Canva Pro — from ready-to-use templates to AI-powered tools that make content creation fast, fun, and professional.

You’ll learn to:

• Master Canva Pro’s easy-to-use features and tools
• Create eye-catching designs for your business or organization
• Save time with templates, premium content, and smart shortcuts
• Improve your visual communication and brand consistency

Perfect for entrepreneurs, admin staff, marketers, and anyone tired of boring visuals!

Help your team unlock their full potential — even from afar. This online workshop is designed for mentors, managers, supervisors, and leaders who want to become more effective virtual coaches.

Learn how to move beyond casual check-ins to a focused coaching style that truly impacts performance and growth.

You’ll learn to:

• Build trust in a virtual setting
• Ask powerful, thought-provoking questions
• Recognize subtle cues during online interactions
• Deliver impactful feedback
• Reinforce and shape desired behaviours and results

Perfect for anyone leading remote or hybrid teams who wants to support development while boosting day-to-day effectiveness.

The average person sees over 3,000 marketing messages a day — so how do you make yours stand out?

This workshop is for marketers, sales pros, managers, recruiters, and leaders responsible for strategy. 

Join Erica Waddell as she walks you through her proven 7‑part framework to craft a clear, compelling brand message that grabs attention and drives action.

By the end, you’ll have a message that resonates — and know exactly how to use it on your website, in sales emails, on social media, and beyond.

To implement a total rewards plan, business leaders must tackle a broad range of challenging questions— everything from who will design the plan and what types of rewards it will include to how the plan will be funded and under what business conditions the plan is intended to operate. This highly informative session encompasses not only compensation and benefits but also personal and professional growth opportunities and the importance of a motivating work environment.

The course will focus on current trends and common approaches to:

• Total Rewards: 4 quadrant model 
• Compensation Models – base and at risk 
• Motivation Factors
• Learning and Development and Work Environment 
  
  

Upon course completion, participants are able to explain and apply their understanding and knowledge for development of reward models in their organization.

This leadership and team series contains two workshop mini-series. Each one is designed to help elevate workplace culture through recognition of the value and contribution that diversity, equity, and inclusivity add to an organization. First, by identifying and understanding personal, team, and organizational key guiding principles, and then by using this learning to increase belonging, safety, and purpose by actively engaging in a collective applied learning project.

Module 1 (of 2): Cultural Impact Awareness: Values in the Workplace and Beyond

• Pillars of Purpose: Core Values as Cornerstones of Workplace Success: Identify your core values and how they shape your role and impact at work
• Beyond the Surface: The Influence of Values & Beliefs on Inclusive Practices: Understand how beliefs and motivations influence inclusion and team dynamics.
• Charting the Course: Mapping the Journey of Personal Values and Organizational Culture: Create your personal values map to align with and influence workplace culture.

Module 2: Practical Application of Culture and Leadership in Your Workplace 

This leadership and team series contains two workshop mini-series. Each one is designed to help elevate workplace culture through recognition of the value and contribution that diversity, equity, and inclusivity add to an organization. First, by identifying and understanding personal, team, and organizational key guiding principles, and then by using this learning to increase belonging, safety, and purpose by actively engaging in a collective applied learning project.

• Building Blocks: Identifying Skills and Action Steps for an Inclusive Workplace: Identify key skills and choose an area of focus to apply your values and strengths. Begin crafting a personalized inclusion action plan.
• Charting the Course: Tools and Techniques for Workplace Inclusion: Define your vision for an inclusive workplace. Explore tools, strategies, and best practices to bring that vision to life.
• Navigating Obstacles: Solutions for Implementing Inclusive Action Plans: Tackle common barriers, refine your plan, and explore supports to successfully implement inclusive change in your organization.

Dealing with tense or challenging situations is part of the reality in customer service and client-facing roles — but knowing how to respond can make all the difference.

In this workshop, participants will learn a simple and effective model for de-escalation, understand the roots of emotional reactions, and develop active listening skills to defuse situations before they escalate further.

Participants will leave with:

• A clear step-by-step de-escalation plan
• Helpful phrases and language to use with upset clients or customers
• A ready-to-use script for handling verbal abuse
• Strategies for managing threats or violence when de-escalation fails
  
  

Perfect for anyone who deals with the public and wants to feel more confident, calm, and in control — no matter what the day brings.

Giving feedback isn’t easy — but done right, it can transform performance and strengthen your team. This interactive online workshop, you will get the tools to deliver feedback that builds, not breaks.

Participants will learn to:

• Know when (and how) to deliver constructive feedback
• Set the right tone and atmosphere
• Follow a clear step-by-step approach
• Manage emotions to keep the conversation productive
• Set goals and follow up effectively
  
  

Perfect for anyone in a leadership or supervisory role who wants to give feedback with clarity, impact, and confidence.

Discover how to turn your marketing into a powerful driver of business growth with the ACRE Growth System. This hands-on workshop — paired with a practical workbook — is designed to guide you through the core elements of building an effective annual marketing plan.

Participants will be able to:

• Understand the ACRE Growth System and its role in strategic marketing
• Clarify business goals and align them with targeted marketing strategies
• Develop a structured, annual marketing plan using a guided workbook
• Prioritize marketing efforts based on ROI and business impact
• Create a repeatable planning process to revisit and refine over time

Attend this interactive online workshop to gain actionable tips and tools to help employees quickly adapt to everyday changes and stress. 

Through engaging facilitation, you will leave the workshop knowing the critical elements of employee motivation and performance.

• Revisiting the Change Curve 
• Maslow’s Hierarchy of needs 
• Evaluate their team’s current engagement 
• Identify and mitigate risks moving forward

• Identify key customer insights and pain points
• Use feedback tools and methods that work
• Turn insights into action plans for growth
• Build a customer-focused culture in your business

Most entrepreneurs plan how to start a business — but few plan how to exit. Whether you’re retiring soon or thinking 5 – 10 years ahead, this session will help you explore your options and build a smart succession plan.

In this workshop, you’ll explore:

• Retirement timelines and when to start planning
• How to calculate the value of your business
• Selling to internal vs. external buyers
• Key differences between transitioning and liquidating
• How to align your succession plan with your personal goals

Includes real-life examples and practical tools to help you prepare — no matter your timeline.

This workshop is an introduction to understanding financial statements.

You will learn what information is included in financial statements and how they are created. Alongside your fellow participants, you’ll follow a simple business story and see how each action affects what is presented in the balance sheet and income statement.

This hands-on workshop is for small business owners ready to level up their financial decision-making. You’ll dive into your past three years of income statements, learn to spot trends, build smart financial assumptions, and create a solid 3‑year forecast to guide your growth.

You’ll learn to:

• Analyze your income statements line by line
• Create realistic assumptions for cash flow and sales projections
• Build a 3‑year pro forma forecast to support strategic planning

Did you know that 25 – 50% of time at work is spent on tasks that add no real value? Most of that waste hides in the day-to-day — buried under silos, processes, and busywork that feel essential but aren’t.

This eye-opening workshop helps teams spot the hidden inefficiencies in their organization and gives them the tools to eliminate them.

Your team will learn to:

• Understand the difference between functional vs. process-focused organizations
• Identify value-added work vs. waste
• Recognize why ​“more people” or ​“more money” isn’t always the solution
• Spot all types of process waste
• Apply practical solutions to reduce or eliminate that waste
  
  

Perfect for teams that want to work smarter, not harder — and finally get more value from their efforts.

This practical workshop goes beyond theory — it’s packed with actionable strategies to help you grow your business beyond borders. Whether you’re an experienced entrepreneur or just getting started, this session is tailored to help you export successfully from Atlantic Canada.

You’ll learn to:

• Navigate international markets with confidence
• Build smart export strategies and entry plans
• Leverage Atlantic Canada’s unique advantages
• Conduct market research and find financing options
• Understand regulations, legalities, and cultural nuances
• Boost your marketing, sales, and operational efficiency globally
  
  

Perfect for business owners and entrepreneurs ready to take their next step internationally.

Create Clarity. Boost Performance. Get Results.

If you’re not seeing the progress you want — and your team is feeling the frustration — lack of accountability could be the root cause. This workshop and coaching series with Andy Clarke will help you shift your organization toward a culture of ownership and measurable results.

You’ll learn to:

• Build an accountability chart that clarifies roles and responsibilities
• Assign ownership of key objectives
• Identify, track, and act on performance metrics
• Establish a meeting rhythm that drives progress

Important: Participants must be ready and willing to implement change to see real results.

Create eye-catching, professional visuals — no design experience required!

Canva is an intuitive design tool that lets anyone create stunning graphics using ready-made templates and easy drag-and-drop features. Perfect for entrepreneurs, admin staff, marketing teams, and non-profits looking to elevate their visual content without outsourcing.

This workshop is for you if you want to:

• Design professional visuals quickly and easily
• Build your brand across social media, print, and more
• Empower your team to create their own marketing materials
  
  

No design background? No problem. Canva makes it simple — and we’ll show you how.

Want to feel more confident when addressing issues at work? Unsure how to motivate your team or tackle negative behaviours effectively? This workshop is for you!

Learn a simple, 3‑step process for delivering constructive feedback that builds trust, boosts productivity, and strengthens your leadership presence.

You’ll walk away knowing how to:

• Give feedback with confidence and clarity
• Address tough conversations without hesitation
• Motivate your team while maintaining strong relationships

Design Your Vision for Success

Set yourself up for success by taking time to focus on you. This reflective session will help you clarify your goals and build a plan that aligns with your personal definition of success.

This session is for you if you want to:

• Get clear on what you want in the next 1 – 2 years
• Recognize the strengths and resources you already have
• Create a plan that reflects your version of success

In this interactive workshop, business owners and managers will learn the key steps to making better hiring decisions. You’ll gain practical tools and techniques to attract, assess, and select the right people for your team.

You’ll learn to:

• Assess your recruitment needs in today’s market
• Use strategies to attract top candidates
• Build an employer image that draws in talent
• Ask strong interview questions and verify references
• Apply proven tools to select the right person

Build and Optimize Your Dream Team

This workshop helps business owners assess, structure, and elevate their teams for long-term growth and productivity.

You’ll learn to:

• Evaluate your current team and identify key roles
• Set clear expectations and define non-negotiables
• Strengthen recruitment, onboarding, and retention
• Use a 150-point checklist to boost team performance
• Align culture, communication, and strategy for sustainable success

The tax world is a complex world where your questions often go unanswered. Are there any benefits to incorporating your small business? Should you register for HST? There is no easy answer. It is different for everyone.

This workshop will help you to find the answers to the questions that concern you and your business.

In a hands-on interactive online workshop you will learn to: 

• Analyze your current situation and determine your needs. 
• Understand income tax deductions and credits available to you business. 
• Understand the ins and outs of HST. 
• Understand the income tax consequences related to various forms of earnings.

This workshop takes the guesswork out of KPIs. Learn how to identify the most important performance metrics for your organization — and how to track them effectively to drive better results.
You’ll learn how to:

• Find the right balance between too much data and not enough 
• Avoid common KPI mistakes and identify key metrics for your organization 
• Use a simple weekly tool to monitor what really matters

Do you know how much profit each sale brings in? Is it time to raise your prices?

This workshop helps business owners evaluate their revenue streams, fine-tune their offerings, and identify what’s truly working. You’ll dig into your delivery process, spot inefficiencies, and get clear on the numbers that drive profitability and growth.

You’ll learn to:

• Assess product/​service performance
• Identify risks, gaps, or bottlenecks
• Understand key financial metrics for smarter decision-making

This hands-on workshop equips leaders and employers with practical strategies to embrace the economic value of diversity — especially in response to Canada’s growing immigrant workforce. Learn how to lead with inclusion, drive performance, and foster a workplace where everyone thrives.

You’ll learn to:

• Identify the essential 5 keys to drive long-term success through diversity
• Create a blueprint to combat biases and address Psychological safety for diverse team members
• Design a plan for the Open Dialogue Accelerator in tackling real-time challenges
• Integrate emotional intelligence into their leadership approach, with a specific focus on empathy as a foundational element
  
  

This highly interactive workshop is designed to inspire immediate action.

If you sell products online and want to increase your conversion rate, this series is for you. Learn how to turn more browsers into buyers with simple, proven strategies.

You’ll learn to:

• Understand and track conversion rates
• Optimize your product pages for your target audience
• Write product descriptions that sell
• Create eye-catching images and videos that build trust and drive sales

Thinking about exporting? This workshop will walk you through the key requirements to enter a new market and help you assess if your business is ready to scale globally. You’ll leave with the foundation of your personalized export plan.

The Business Model Canvas is a powerful tool used by entrepreneurs to turn ideas into action. In this hands-on workshop, you’ll explore the nine key building blocks of a successful business and learn how they all connect on one page.

You’ll learn to:

• Understand and apply the 9 components of the Canvas: value proposition, customers, distribution channels, customer relationships, revenue streams, key partners, key activities, key resources, and cost structure
• Build your own one-page business model, ready to refine and launch

Perfect for early-stage entrepreneurs and anyone looking to bring structure to their business idea.

Break Silos. Build Trust. Elevate Leadership.

Looking for a powerful way to engage your team and spark meaningful change? This fun, strategic, and interactive workshop helps teams boost collaboration, address tough topics, and strengthen leadership awareness — all in real time.

Perfect for teams working toward a common goal, this 2‑hour session (in-person or online) uses thought-provoking exercises to unlock team dynamics and drive results.

You’ll learn to:

• Communicate more effectively and bridge team gaps
• Engage team members with purpose and creativity
• Tackle tough conversations with confidence
• Understand team dynamics through real-time scenarios
• Reflect on past performance and align with future goals

Explore key strategies to enhance leadership skills and increase your influence within an organization.

This workshop will highlight practical methods to inspire and motivate teams, drawing on real-life examples.

Leadership is a privilege — and today, it looks very different than it did 10 or 20 years ago. The skills that once defined strong leadership are no longer enough. To succeed and stay relevant, leaders must adapt to new expectations, values, and workplace dynamics.

This workshop is designed to help leaders understand how to lead today’s diverse, multi-generational teams with clarity, empathy, and purpose.

You’ll learn to:

• Recognize how leadership skills have evolved over the last decades
• Identify the key leadership competencies needed today
• Understand generational differences in communication, motivation, and work styles

• Lead when you don’t have all the answers
• Set clear standards when priorities shift
• Manage emotions while maintaining momentum
• Leverage your team’s strengths for better results

Virtual or not, strong teams are essential to achieving results. In this workshop, you will discover practical strategies to lead high-performing teams that are accountable, collaborative, and focused — even when working remotely.

You’ll learn to:

• Manage team accountability with clarity
• Improve team communication using proven techniques
• Identify your team’s strengths and areas for growth
• Build a practical action plan to boost team performance

Learn how to achieve meaningful results by tapping into the full potential of your team.

This workshop provides practical tools and insights to help you create a more engaged, inclusive, and high-performing workplace.

You’ll learn to:

• Build a diverse and inclusive team
• Recognize and address common team dysfunctions
• Manage conflict effectively
• Use tools to better understand yourself and others
• Explore personal development planning for long-term success

This workshop introduces foundational concepts related to the LGBTQIA2+ community from a professional perspective. Participants will explore inclusive language, the realities of coming out at work, homophobia and transphobia in the workplace, and concrete ways to be a supportive ally.

By the end of the workshop, participants will be able to:

• Define key terms related to sexual orientation and gender identity
• Recognize and address workplace homophobia and transphobia
• Access tools and resources to foster LGBTQIA2+ inclusion
• Take concrete actions to build a more inclusive and respectful workplace

No matter your role, you serve clients — and maintaining those relationships is key to success, especially in today’s challenging environment.

In this interactive online workshop, you’ll:

• Explore common client reactions and behaviours
• Learn practical strategies to deliver exceptional customer service
• Strengthen trust and communication to build long-term relationships

In business, delivering impactful presentations can make the difference between a missed opportunity and a closed deal. Whether you’re speaking to lenders, clients, or investors — how you say it is just as important as what you say.

Part 1: Foundations of a Strong Presentation

• Understand the 4 types of audiences
• Define your key messages
• Organize and deliver with clarity and confidence
  
  

Part 2: Advanced Techniques

• Master the art of persuasion
• Manage Q&A sessions with ease
• Use PowerPoint effectively — and avoid common pitfalls

Conflict happens — but ignoring it can impact your team’s morale, productivity, and well-being. This workshop helps you understand the root of workplace conflicts and equips you with the tools to address them early and effectively.

You’ll learn to:

• Recognize how conflict affects teams and performance
• Identify your personal conflict triggers
• Prepare and respond constructively to disputes
• Use active listening techniques for resolution
  
  

Perfect for managers, team leaders, and employees looking to strengthen their conflict management skills.

• Understand anxiety
• Recognize its symptoms
• Learn four practical strategies to reduce stress and regain control.

Is This the Right Market for You?

Success in business depends on aligning the right product with the right market. A great product in the wrong market can be costly and hard to recover from.

In this workshop, you will learn to:

• Identify market fit for your product or service
• Analyze trends, buying patterns, and market dynamics
• Understand key entry requirements and avoid costly missteps

Social media is no longer optional — it’s essential. This hands-on workshop will give you the tools to manage your Facebook and Instagram accounts effectively and professionally, whether you’re just starting out or looking to level up your online presence.

You’ll learn how to:

• Build a strong and consistent brand presence
• Create engaging content that connects with your audience
• Use platform tools to save time and increase reach
• Develop a personalized strategy aligned with your business goals

Walk away with practical tips, tools, and a personalized strategy to make your social media work for your business.

Are you ready to elevate your brand’s digital presence and captivate your audience like never before? Join us for our comprehensive workshop, where we delve into the essentials of marketing and social media prowess.

In this dynamic and interactive workshop, you will:

• Stay ahead of the curve by identifying and leveraging the latest trends
• Use tools/​techniques to unleash creativity for content ideas
• Organize your creative chaos with an effective content calendar
• Create engaging reels/​short videos
• Unlock the full potential of Meta Ads (formerly Facebook Ads) to amplify your reach.

This workshop offers a comprehensive introduction to the essentials of grant writing. Designed for beginners or those looking to strengthen their skills, the session is divided into six key sections covering everything from research to revisions. A Q&A period at the end will allow time for personalized support.

You’ll learn to:

• Conduct targeted grant research
• Evaluate funding opportunities with a critical eye
• Write and structure strong application packages
• Navigate submission processes with confidence
• Respond to feedback and improve future applications

Being an entrepreneur or leader often blurs the line between work and personal life — especially when discussing your business with loved ones. This interactive workshop will help you develop communication strategies that foster understanding, reduce tension, and maintain strong personal relationships while supporting your professional goals.

You’ll learn to:

• Communicate clearly about your business without overwhelming those around you
• Navigate difficult conversations with empathy and confidence
• Share your goals and challenges in a way that builds trust and support
• Strengthen your influence and presence — at home and at work

Ideal for business owners, executives, and self-employed professionals seeking stronger relationships and better work-life balance.

• Understand generational traits, values, and communication styles
• Leverage each generation’s strengths to boost team performance
• Resolve conflicts rooted in generational differences
• Shift from division to connection and mutual respect
• Build an individual action plan to apply inclusive leadership practices
• Improve interactions with colleagues, clients, and team members of all ages

They’re interested in what you offer — now it’s time to close the deal. This workshop gives you practical tools to turn curiosity into commitment by crafting strong, balanced agreements. Through real examples and hands-on exercises, you’ll build confidence and sharpen your negotiation skills.

You’ll learn to:

• Understand the key steps of a successful negotiation
• Focus on interests — not positions — to create value
• Strengthen your position and handle objections
• Adapt your approach to different situations
• Identify and overcome common negotiation pitfalls

Learn how to set clear goals, measure progress, and manage team performance with confidence. This workshop covers practical strategies to build accountability, give effective feedback, and handle difficult conversations — all essential skills for high-performing teams.

You’ll learn to:

• Set and track meaningful goals
• Monitor performance and follow through
• Deliver constructive feedback
• Navigate tough conversations professionally

By the end of this workshop, you’ll have the tools to foster a culture of accountability and continuous improvement within your team.

Learn how to organize and manage your tasks efficiently, apply project oversight methods, and achieve your goals with greater ease.

This workshop also explores practical tools and techniques to improve focus, structure your workday, and increase overall productivity.

This workshop is designed for business owners preparing for business transition. Learn how to identify high-potential talent, build accelerated development plans, and create a flexible succession strategy that can evolve with your organization.

You’ll receive practical tools and templates to use in your own business, helping you plan with confidence and continuity in mind.

What to expect:

• A pragmatic, solution-focused approach
• Real-life business examples
• Experiential learning and hands-on practice
• Tools you can apply immediately to your growth and transition plans

Setting the right price is key to both profitability and competitiveness. This practical workshop will guide you through the full pricing process — from understanding your costs to developing a market-ready strategy. You’ll leave with the tools and knowledge needed to price your product or service confidently and effectively.

You’ll learn to:

• Calculate your cost per unit by identifying fixed and variable costs
• Understand the difference between margin and markup
• Determine your market positioning
• Explore internal and external factors that influence pricing
• Apply pricing techniques for retail, manufacturing, or service-based businesses
• Build a pricing strategy aligned with your business model and growth plans

This workshop is built for real-world small business owners who want to make better money decisions — without the jargon or overwhelm. We break down the numbers that matter, show you how to use AI tools to support your thinking, and walk away with a plan you can use tomorrow. 

What You’ll Learn:

• How to understand and use your Income Statement, Balance Sheet, and Cash Flow Report
• How to use AI to build a 3‑year forecast 
• How to spot margin gaps and adjust pricing strategically
• How to run break-even and cash flow scenarios in minutes
• Plus: Prompt templates and a fill-in-the-blank workbook to use again and again
  
  

You will need access to your AI of choice.

Sustainability doesn’t have to be complicated — and it can be a real advantage for your business. Canadian SMEs that adopt sustainable practices benefit not only from energy and cost savings, but also from stronger brand positioning, customer loyalty, and improved employee engagement.

This two-part workshop helps business owners and employees build a practical sustainability plan tailored to their operations. You’ll explore real-world examples, receive tools and templates, and benefit from ongoing guidance between sessions.

You’ll learn to:

• Understand the six key components of a successful sustainability plan
• Identify your biggest opportunities for savings and impact
• Build a simple, actionable sustainability plan for your business
• Apply best practices from businesses of all sizes
• Discover financial incentives and support programs
• Promote your sustainability efforts to grow your brand and attract customers
• Deepen your knowledge on key sustainability topics, based on participant interest

Between sessions, participants will begin drafting their sustainability plan with daily guidance from the facilitator and access to tools and resources.
The second session includes peer sharing, feedback, and tailored support.

Running a business means juggling multiple projects — but most SMEs don’t have someone with formal project management (PM) training. This two-part workshop is designed to help business owners and managers apply key PM concepts in a practical, accessible way.

Learn how to define project scope, estimate time and cost, build a solid plan, monitor progress with the right metrics, and draw lessons from each completed project.

You’ll learn to:

• Understand key project management principles
• Recognize the stages of a project and the inputs/​outputs at each phase
• Use performance indicators to track and steer progress
• Take timely action to keep projects on track
• Identify what to repeat and what to avoid in future projects

Looking for the secret to recruiting and retaining good talent? Want to motivate and engage the employees you already have? Consider implementing a continuous improvement program.

In this interactive workshop, you will explore how continuous improvement can enhance your organization’s culture, improve processes, and increase employee engagement — regardless of your industry or sector.

You’ll learn to:

• Understand the benefits of continuous improvement in recruitment, retention, and engagement
• Identify the essential components of a successful continuous improvement program
• Implement a strategic approach tailored to your business
• See how this method applies across sectors and business types

How do customers make their final buying decision? They move through several key touchpoints with potential sellers. Those sellers who understand their ideal customer’s journey and communicate a better solution to the customer’s problems/​needs are more likely to close the sale.

Learn how to create a sales strategy that complements your marketing strategy:

• Identify your ideal customer and determine how to engage them in a sales conversation.
• Understand the key journey every customer goes through in the Sales Cycle and how to make sure this pathway is inviting and fruitful for you and the customer.
• Plan your sales pipeline and determine how long it will take for money to start flowing.
• Understand the tools you’ll need to build to effectively execute your sales conversations.
• Understand how and what to expect from a salesforce.

Think of every unresolved issue in your business as a monkey swinging around causing chaos. You can lock them in a room and ignore them — but they’re still there.

In this practical and engaging online workshop, you will learn how to eliminate those issues permanently and drive real results.

You’ll learn how to:

• Create a meeting structure that allows time to resolve issues effectively
• Prioritize and tackle your most pressing business challenges
• Address the root causes — not just the symptoms

AI-powered tools like ChatGPT are transforming how businesses approach marketing. Though it may seem intimidating or inauthentic at first, ChatGPT can help you generate quality content more efficiently — while staying true to your brand.

In this hands-on session, you’ll learn how to use ChatGPT to save time, boost creativity, and enhance your marketing results.

You’ll learn to:

• Understand what ChatGPT is, how to access it, and how to use it effectively
• Create stronger prompts to generate relevant and high-quality content
• Use ChatGPT to brainstorm, draft, and refine marketing content
• Recognize the capabilities and limitations of ChatGPT

The cornerstone of your marketing journey is a brand that speaks directly to your ideal client/​customer. 
In this workshop, you will:

• Explore the steps to construct a brand strategy that will be your guiding light for future marketing endeavors.
• Humanize your brand to forge deeper connections with current/​potential clients. It will even help you feel more genuine when promoting your business!
• Discover seven differentiation strategies that will finally unveil what sets your brand apart in a way that truly matters to your ideal customers.

This workshop is designed for small business owners who are frustrated by inefficiency — and the wasted time, energy, and money that come with it. You’ll learn a proven 4‑part operating structure that drives efficiency and supports sustainable growth.

This structure is often missing in small businesses, and without it, long-term growth becomes a constant uphill battle.

You’ll learn to:

• Understand what efficiency truly means and where it originates
• Identify the difference between urgent tasks and important priorities
• Recognize how most small business structures contribute to inefficiency
• Implement a practical 4‑part system to streamline operations and achieve better results

In today’s economic climate, guessing is costly. This hands-on workshop is designed for small business owners ready to move from reactive to strategic. You’ll learn to combine proven decision-making tools with the power of AI — using it not as a gimmick, but as a thinking partner.

Through the Evalu8 Framework and practical exercises, you’ll uncover blind spots, clarify your priorities, and make smarter decisions, faster.

You’ll learn to:

• Use AI to support financial, customer, and operational decisions
• Cut through the noise and find the right next move
• Build a customized prompt library tailored to your business
• Pressure-test ideas, prioritize actions, and plan with confidence

Unlock the power of compelling proposal writing with this dynamic and practical workshop designed for SMEs and non-profit organizations. Learn to create winning proposals that stand out by blending proven strategies with cutting-edge AI tools. Whether you’re applying for funding, bidding on a contract, or seeking strategic partnerships, this workshop will streamline your approach and strengthen your impact.

By the end of this workshop, participants will be able to:

• Understand the key components of a successful proposal
• Tailor proposals to the needs of funders, clients, or partners
• Write clear, concise, and persuasive content
• Gain confidence in presenting and defending proposals
• Leverage AI tools to enhance research, writing, and editing efficiency

Being successful in sales takes more than just knowing your product or service. It requires a structured sales process that empowers your entire team to contribute to growth. With the right approach, you can drive revenue, increase profit, and open the door to reinvestment and long-term sustainability.

In this workshop, you’ll learn to:

• Build a simple, effective sales plan that doesn’t require a marketing budget
• Identify and implement the four essential components of a high-performing sales process: lead generation, conversion, customer lifetime value, and pricing
• Maximize each customer’s value and boost your revenue potential
• Develop a repeatable sales strategy that fits your business reality and growth goals

Many entrepreneurs have big goals but no clear plan to reach them — leading to wasted time, energy, and resources. This two-part workshop will help you define your priorities and build a 90-day action plan that delivers real results.

You’ll learn to:

• Set clear, achievable business goals and avoid common planning mistakes
• Audit your business to uncover your biggest growth opportunities
• Use data and insights to guide strategic decisions
• Break down your strategy into actionable, trackable steps
• Align your team (or yourself!) and stay focused despite distractions
• Build systems and identify key metrics to support long-term success

Ideal for entrepreneurs ready to grow with intention — whether you’re starting fresh or scaling fast. This is strategic planning made simple, with tools you can apply right away.

This six-part online series is ideal for new supervisors or anyone looking to strengthen their leadership skills. Each 2‑hour workshop combines practical concepts, real-life scenarios, and live coaching with an HR Specialist and a Productivity Expert.

You’ll learn to:

• Understand your leadership style and apply the principles of authentic leadership
• Set clear expectations and manage performance with coaching and feedback techniques
• Identify motivators to drive team engagement and productivity
• Recognize value-added work and reduce inefficiencies within your team
• Navigate conflict and lead difficult conversations with confidence
• Use visual tools and daily huddles to improve team communication and results

Workshop Titles:

Leadership 101: The Basics of Leadership today: Explore the concept of Authentic Leadership through activities that will help identify your own leadership style. 

Setting Expectations and Managing Performance: Discuss best practices that ensure everyone across the organization is on the same page. Learn the differences between Coaching &Feedback while applying techniques for both approaches. 

Motivating Teams: No individual creates as much value alone as they do as part of a team. What motivates individuals to show up, on time and do a great job every day? Understanding those motivators is critical to increasing a team’s productivity and the value they create for their customers. 

Productivity for the Team: The word ​“productivity” is misunderstood. Many people work very hard every day yet are not as productive as they could be or should be. Most professionals are not trained in the field of operational excellence & improvement and therefore they are wasting precious hours each day and each week on non-value added work. This session will focus on what is value added for your teams and how to eliminate the waste. 

Managing Conflict: How to overcome the challenges of avoiding conflict and learn the steps in finding common ground. Discuss various approaches to effectively navigate through difficult conversations with confidence. 

Daily Management for Improvement: One of the most engaging tools for any team. This day will train the team on how to run efficient daily huddles (5−7 mins. It also includes the implementation of a visual management board which allows the team to always know the plan for the day and how they are doing (the score).

Being part of a productive team requires the ability to lead during these times of change while keeping employees engaged. This workshop will help participants develop their leadership skills to adapt to our changing workplace landscape. 

You will learn to: 

• Evaluate your own organizations health and resilience, plus new ways to lead
• Use engagement strategies to effectively manage teams at a distance
• Review ways to create trust and accountability
• Identify opportunities to celebrate positive outcomes
• Develop an action plan that can be applied immediately

You’ve Built a Diverse Team – But Have You Built an Inclusive Culture?

Building a diverse team is only the beginning. To truly unlock the full potential of that team, leaders must cultivate an inclusive environment where every member feels valued, heard, and empowered. This workshop focuses on helping you understand how communication styles, personal motivators, and emotional intelligence influence inclusion, and how you can create a workplace where everyone can thrive.

By the end of this workshop, you’ll be able to:

• Understand the four dimensions of inclusive communication
• Assess emotional intelligence across 7 key areas and their impact on team effectiveness
• Identify communication styles that foster engagement and inclusion
• Practice empathy to better understand and incorporate diverse perspectives
• Build an action plan to apply inclusive communication strategies and encourage accountability across the team.

This hands-on workshop isn’t about chasing shiny AI tools — it’s about using them strategically to transform your digital marketing into a scalable, profitable engine, while keeping empathy and authenticity at the heart of your business.

You’ll learn to:

• Build CustomGPTs to create content, emails, and lead magnets that actually convert
• Turn your expertise into passive income streams
• Support more clients with less stress using thoughtful AI automations
• Stand out as a leader in your field — no more copy-paste templates
• Design ​“sticky” offers your audience won’t want to leave
• Package and price your digital services with confidence and clarity

Perfect for marketing professionals, content creators, and digital entrepreneurs ready to scale smart and sustainably. Launch your next level — with AI tools that amplify both impact and human connection.

Well-crafted proposals are particularly crucial for small businesses, especially those led by women and underrepresented groups, as they often face unique challenges in accessing opportunities and resources. A clear and convincing proposal not only effectively presents your ideas and skills but also enhances your visibility and competitiveness in a crowded market. For entrepreneurs, proposals are a powerful tool to assert your expertise, overcome biases, and secure funding or contracts. 

Whether you are a photographer, plumber, consultant, or caterer, solid proposals are key to your success.

By the end of this workshop participants will be able to: 

• Understand the essential components of a business proposal 
• Learn how to tailor proposals to specific audiences 
• Develop skills to write clear, concise, and persuasive proposals 
• Gain confidence in presenting and defending proposals

When you’re deep in the day-to-day, it’s hard to see how your business is really doing. This workshop will help you step back, assess your operations objectively, and identify the right next steps.

You’ll learn to:

• Use the Evalu8 Framework and a self-assessment checklist to evaluate your business health
• Identify risks, gaps, and opportunities across all areas of your business
• Prioritize key actions that will move your business forward
• Build a simple strategic plan to guide your focus and measure your success
• Repeat the process regularly to stay aligned, focused, and growing

Perfect for entrepreneurs and business owners ready to see the big picture and build a smarter path to their goals.

During this workshop, you will learn to recognize the difference between self-esteem and self-confidence. You’ll explore how self-esteem affects behaviour, performance, motivation, relationships, and resilience in the workplace. You’ll leave with tools to help yourself or your employees improve how they see themselves — leading to improved job satisfaction, performance, and well-being.

You’ll learn to:

• Understand the duality within us (Ego vs. Heart)
• Know yourself better and understand the importance of ​“I am”
• Recognize your power of influence
• Express yourself positively and authentically
• Practice a guided visualization to reconnect with yourself

Ideal for SMEs and non-profit organizations looking to support both personal growth and professional performance within their teams.

Truly successful small businesses don’t just make money — they also create meaningful impact in their communities and are fulfilling to run. In this workshop, you’ll discover how to apply the ​“Profit-Impact-Enjoyment” framework to measure success in all three areas, set goals that matter, and align your strategy for sustainable growth.

You’ll learn to:

• Understand how profit, impact, and enjoyment influence each other
• Set clear, measurable goals in all three areas
• Monitor and track progress toward those goals
• Reignite your motivation by rediscovering the joy in your business

Perfect for entrepreneurs ready to grow a business that’s profitable, meaningful, and enjoyable to run.

This workshop will help you understand the power of beliefs and how they influence your actions and results. You’ll learn to identify and replace limiting beliefs with positive and constructive ones — leading to greater personal and professional growth.

You’ll learn to:

• Understand the impact of beliefs on your perception and decisions
• Recognize the duality within (Ego vs. Heart)
• Identify limiting beliefs in both your work and personal life
• Apply a thought process to shift those beliefs
• Reflect on how your mindset affects all aspects of life
  
  

Perfect for anyone who wants to invest in their personal development and build a more positive, resilient work culture.

Unlock the power of connection-driven communication that drives real results — whether you’re pitching a program, negotiating with partners, or selling a product or service.

This high-impact, practical workshop is designed for both for-profit and nonprofit professionals who want to enhance their ability to influence, engage, and convert — without sounding pushy or inauthentic.

Using a proven 3‑part Sales Intelligence framework — Self-Awareness, Buyer-Awareness, and Situational-Awareness — you’ll learn to adapt your communication style to resonate with diverse audiences and achieve better outcomes

You will learn to:

• Identify your unique communication and selling style, and how it impacts decision-making
• Understand buyer and stakeholder profiles to adapt your message with greater impact
• Recognize the right moments to move conversations from interest to action — ethically and confidently
• Build trust-based relationships that lead to more sales, support, or stakeholder buy-in
• Communicate with purpose to increase both mission impact and revenue
• Create a personalized influence plan to strengthen engagement

Everyone is well versed on the importance of focusing on our mental health, finding joy, practicing resilience and… and… and….. But stress is inevitable. Life can suck. But how do ​‘they’ suggest we build that toughness, that grit, that resilience to handle it? Are you as a leader struggling yourself or at a loss at how to support your teams? This workshop dives into the real struggles we’re all facing — without the fluff — and delivers straight-up strategies to help you and your team not just ​‘survive’. Oh and it’s okay to laugh — even when life is tough.

Participants will learn to:

• Understand the affects of stress and the impact on our day to day lives
• Apply strategies to help mitigate the ongoing stress we all experience

This workshop provides an in-depth exploration of strategic sales, focusing on the essential components that drive success in today’s competitive marketplace. Participants will engage with practical strategies and tools to enhance their sales processes, optimize customer relationships, and effectively close deals.

Participants will learn to:

• Leverage Customer Relationship Management (CRM) systems to boost engagement and streamline sales with automation and AI
• Apply proven techniques for closing, upselling, and cross-selling to increase revenue
• Evaluate and improve your existing sales tools, strategies, and assets to drive better results

Working efficiently with different personality types is beneficial to sustain a strong team and healthy work environment. 

Personality Dimensions® is a human relations tool which is presented in an informative, interactive, fun and self-discovery format. It is based on leading-edge research, which helps to explain what motivates behaviour in people with different personalities or temperaments. 

Participants will:

• Learn about the 4 different personality types. 
• Discover their own personality type and uncover their unique blend of strengths and weaknesses. 
• Learn to appreciate others’ differences.
  
  

Where effective training and development is essential for meeting strategic objectives – an understanding of personality theory is a very effective tool in facilitating team creation and building; improving communication and interpersonal relationships; enhancing customer service and satisfaction; and in providing innovative solutions to problems by tapping into the creative energy of every temperament preference.

This workshop can also be presented in a half-day workshop

Business ownership structures can be combined like puzzle pieces to ensure you have the right legal, financial, and personal protections in place. But have you set up your business in the most strategic way? Are you maximizing tax efficiencies or preparing to access capital? When is the right time to incorporate? And what about co-operatives — should you consider that model?

This workshop will help you understand the legal structures available in New Brunswick and how to choose the one best suited to your goals.

Participants will learn to:

• Compare the pros and cons of sole proprietorships, partnerships, incorporations, and co-ops
• Understand how legal structure impacts taxation, liability, and financing
• Identify when and why to make a change to your business structure
• Make more informed decisions as your business grows

Since 2019, WorkSafeNB regulations require all employers to have an internal Harassment Code of Practice. Yet many employers still feel uncertain about what constitutes harassment, how to recognize it in real situations, and what their legal obligations are when a complaint arises.

This foundational workshop is designed to help managers, supervisors, and HR professionals understand the key concepts, definitions, and responsibilities under these regulations. Through practical examples and clear explanations, participants will gain the confidence to identify and appropriately respond to harassment-related concerns in the workplace.

Participants will learn to:

• Explain WorkSafeNB’s definition of workplace harassment
• Recognize the grounds of discrimination outlined in the NB Human Rights Act
• Identify behaviours that may constitute harassment
• Recognize when an employee is disclosing harassment
• Understand the employer’s duty to act on a disclosure
• Respond appropriately and legally to harassment concerns

There is also an optional second part to this workshop: Working With Your Harassment Code of Practice

This workshop for employees aims to enhance participants’ understanding of workplace sexual harassment, identify individuals who are most vulnerable to such behaviour, and raise awareness of individual and collective rights and responsibilities.

By exploring the common targets of sexual and other forms of harassment in the workplace, participants will develop the skills necessary to recognize, prevent, and respond — both informally and formally. They will gain a deeper understanding of their rights and responsibilities, as well as those of their colleagues. They will also learn how to access appropriate resources and services to respond effectively to harassment.

Participants will learn to:

• Recognize the different forms of sexual harassment in the workplace
• Understand who is most often targeted and why
• Identify your rights and responsibilities, and those of your coworkers
• Respond appropriately using informal or formal approaches
• Access available resources and support services when needed

This workshop is for employers and supervisors. 

This workshop equips employers and supervisors with the knowledge and tools to foster a safe, respectful, and inclusive work environment.

Participants will gain a clear understanding of what constitutes workplace sexual harassment and who may be more vulnerable to it. The session will cover individual rights and responsibilities, explore common challenges faced by targets, and provide actionable strategies to address and prevent harassment in the workplace.

Participants will learn to:

• Identify different forms of workplace sexual harassment
• Understand who may be at greater risk and why
• Recognize your legal and ethical responsibilities as an employer or supervisor
• Respond appropriately and effectively to complaints or disclosures
• Create and reinforce a workplace culture grounded in respect, safety, and accountability

Leadership isn’t just about position — it’s about influence, responsibility, and action. Whether you’re leading a team, a project, or simply stepping up in a moment that matters, this workshop will help you better understand how to lead with confidence, clarity, and purpose. Through interactive virtual sessions and practical tools, you’ll gain deeper awareness of your personal leadership style and how to adapt it to inspire others, make decisions, and drive results.

Participants will learn to:

• Define what leadership truly means and recognize your own leadership potential
• Apply the Transformational Leadership model to build stronger team engagement
• Understand and adapt your leadership style to better connect with those you lead
• Use the Directing, Coaching, Participating and Delegating model effectively
• Explore the Kouzes and Posner Five Practices of Exemplary Leadership
• Conduct a personal leadership inventory and develop a personalized action plan

In 2019, WorkSafeNB mandated that all New Brunswick employers implement a Workplace Harassment Code of Practice. While most organizations now have a written Code, many remain unsure about how to effectively implement it in day-to-day operations — especially when responding to employee complaints.

This practical, plain-language workshop is designed to help employers understand how to operationalize their Code of Practice and meet regulatory requirements with confidence.

Participants will learn to:

• Verify that all 8 regulatory requirements are included in their Code of Practice
• Communicate the Code of Practice effectively to all relevant workplace groups
• Describe the obligation to act on a disclosure of harassment
• Recognize and respond appropriately to harassment disclosures
• Address complaints involving individuals outside of the organization (e.g., clients, contractors)
• Determine when to use internal vs. external investigations
• Conduct internal investigations in line with the organization’s Code of Practice

Note: This is the second workshop in the Understanding Workplace Harassment series. Participants are encouraged to complete Part 1 before attending this session.