Conflict Prevention and Resolution for Non-Profit Organizations
This day-long workshop introduces participants to the key sources of conflict and how it can be prevented from escalating and effectively resolved using interest-based skills and processes. Through interactive presentations, group discussions, case studies and skills practice, participants will come away with a better understanding of:
• How conflicts arise and how to prevent escalation
• Conflict dynamics and impact on the organization and its people
• Procedural and structural conflict versus interpersonal conflict
• Conflict resolution skills and interest-based processes including negotiation, mediation and facilitation