Workshops

Account­abil­i­ty helps to ensure that every employ­ee will take respon­si­bil­i­ty for their per­for­mance and behav­iors and con­tin­ue to man­age this respon­si­bil­i­ty. When we imple­ment goals and com­mu­ni­cate with one anoth­er, we can achieve pow­er­ful results. Build­ing an account­able work­place requires strong team­work and col­lab­o­ra­tion. Every team mem­ber must have a strong under­stand­ing of the val­ues of the com­pa­ny and rec­og­nize the impor­tance of their ded­i­ca­tion, in order to attain success.

This course will pro­vide you with infor­ma­tive tools and prac­ti­cal strate­gies that can be used to help empow­er the team to work towards achiev­ing the ben­e­fits of account­abil­i­ty. Account­able employ­ees will fuel per­for­mance and pro­duc­tiv­i­ty and gen­er­ate an enhanced workplace. 

Tar­get audi­ence: Lead­ers, super­vi­sors, managers

Ben­e­fits:

• To increase employ­ee account­abil­i­ty and ensure the employ­ee takes respon­si­bil­i­ty for their per­for­mance and behaviors. 

Learn­ing Objectives:

1. Define account­abil­i­ty and per­son­al account­abil­i­ty and dif­fer­en­ti­ate between own­er­ship and accountability 

2. Use feed­back as a tool to enhance per­for­mance and under­stand the bar­ri­ers of work­place accountability 

3. Focus on build­ing account­abil­i­ty lead­er­ship and effec­tive­ly set SMART goals 

4. Iden­ti­fy the com­po­nents of the cycle of accountability 

5. Work towards achiev­ing the ben­e­fits of accountability 

Busi­ness inef­fi­cien­cies can often be hid­den by great cus­tomer ser­vice, excess inven­to­ry, or hero­ic per­for­mance. This is the per­fect oppor­tu­ni­ty to eval­u­ate the effec­tive­ness of your oper­a­tional process­es so your busi­ness can become more effi­cient and flex­i­ble than before, and you’ll be poised for a quick­er recovery! 

This two-hour online work­shop will help you to:

• Under­stand your crit­i­cal processes 

• Find the waste in your processes

• Iden­ti­fy where you need the most improvement 

• Apply meth­ods to stream­line and improve your processes 
  

The chal­lenges faced over the past 18 months made any inef­fi­cien­cies in our oper­a­tional process­es bla­tant­ly obvi­ous. Flawed process­es can some­times be hid­den (e.g. by excep­tion­al cus­tomer ser­vice, excess inven­to­ry, or hero­ic per­for­mance) but once they come to light you have the oppor­tu­ni­ty to redesign them for greater impact and efficiency. 

This two-hour ses­sion will help you and your team: 

• Under­stand how to map the process­es in your organization 
• Iden­ti­fy the areas of process waste that go unnoticed 
• Deter­mine which process­es are crit­i­cal ver­sus enablers 
• Pri­or­i­tize the areas requir­ing the most improvement 
• Learn meth­ods to stream­line and improve your processes

Online Work­shop — 2 hours

Dai­ly Man­age­ment is one of the most engag­ing tools for any team. These two days will train the team on how to run effi­cient dai­ly hud­dles (5−7 mins) in order to keep them work­ing effi­cient­ly with­out lengthy meet­ings. It also includes the imple­men­ta­tion of a visu­al man­age­ment board which allows the team to always know the plan for the day/​week and how they are doing (the score) while at the same time facil­i­tat­ing the reduc­tion of inter­rup­tions and increas­ing time spent on val­ue added work. In this ses­sion, you and you team will: 

• learn how to moti­vate employ­ees with­out cake & piz­za parties 
• be intro­duced to dai­ly man­age­ment tech­niques that dri­ve team performance 
• learn how to cre­ate a visu­al man­age­ment board for the team to know the score

We have all heard about the impor­tance of hav­ing a bal­anced life, but what does it real­ly mean? Dur­ing this work­shop, we will explore the dif­fer­ent aspects of our life and how they all inter­act to affect our over­all well­be­ing. We will focus on the key areas (work, fam­i­ly, social, rela­tion­ships and per­son­al). By bet­ter under­stand­ing how these areas impact one anoth­er, you will be bet­ter equipped to cre­ate a sol­id equi­lib­ri­um and improve your over­all qual­i­ty of life (pro­fes­sion­al­ly and personally).

By the end of this work­shop, par­tic­i­pants will be able to:

• Under­stand the dif­fer­ent aspects of life that con­tribute to over­all wellbeing. 
• Gain insights into how var­i­ous life areas inter­act to impact wellbeing. 
• Cre­ate a sol­id equi­lib­ri­um to improve over­all qual­i­ty of life, both pro­fes­sion­al­ly and personally.

We all have bar­ri­ers, whether it is on a pro­fes­sion­al and/​or per­son­al lev­el. This work­shop will allow you to rec­og­nize your bar­ri­ers and dis­cov­er solu­tions that you can use to elim­i­nate these bar­ri­ers from your life. Many par­tic­i­pants leave this work­shop with a new lease on life and learn to dis­cov­er their full poten­tial to bet­ter per­form in their life in general. 

Through­out this work­shop, you will learn about: 

• The impor­tance of iden­ti­fy­ing bar­ri­ers that keep us from mov­ing for­ward in our work and/​or per­son­al life. 
• The impor­tance of the pow­er of our thoughts. 
• The sys­tem of our beliefs. 
• Many tools that will help you bet­ter self-reflect. 

SME’s and non-prof­it orga­ni­za­tions can strong­ly ben­e­fit from par­tic­i­pat­ing in this work­shop – employ­ers and employ­ees alike. By invest­ing in the per­son­al devel­op­ment and well­be­ing of your employ­ees (and your­self) you are direct­ly invest­ing in the suc­cess and per­for­mance of your business!

Keep­ing accu­rate finan­cial records is essen­tial for any suc­cess­ful busi­ness; how­ev­er, many small busi­ness own­ers are often too busy run­ning the day-to-day oper­a­tions they tend not to devote the nec­es­sary atten­tion to book­keep­ing. Some fail to record finan­cial trans­ac­tions prop­er­ly and in a time­ly man­ner. Some ignore it com­plete­ly until tax time.

This course will help you iden­ti­fy your book­keep­ing needs and resources. In this hands-on intro­duc­to­ry work­shop you will learn:

• the need or pur­pose of bookkeeping 
• book­keep­ing and account­ing terms 
• recog­ni­tion and use of book­keep­ing records and reports 
• learning/​understanding the process of enter­ing transactions 
• learning/​understanding the post­ing of infor­ma­tion to the reports

Part 1: Cre­ate posts that engage and help turn fol­low­ers into buyers. 

This work­shop is right for you if you are strug­gling to get engage­ment on your posts, you can’t fig­ure out what to post, and you want an eas­i­er process for posting. 

• Under­stand the dif­fer­ence between post­ing to post and post­ing to cre­ate buyers 
• Deter­mine the right con­tent mix for your business 
• Learn tips that will help you increase post engage­ment and visibility 
• Learn how to use Face­book Pub­lish­ing Tool 

Part 2: Ana­lyt­ics: under­stand your insights & save time

This work­shop is right for you if you want to under­stand how your posts are per­form­ing and con­tin­u­al­ly improve your engage­ment results. 

• Learn how to use Face­book Insights, and how eval­u­ate your posts. 
• Dis­cov­er and exper­i­ment with repur­pos­ing posts so you don’t always have to come up with new ideas. 
• Learn time-sav­ing tips that will help you sched­ule a month of posts at a time.

Most busi­ness­es are using Face­book, but their efforts are not pay­ing off because just post­ing about what you sell is a turn-off that does­n’t trans­late into sales. Learn how to cre­ate a Face­book strat­e­gy unique to your busi­ness that will help you get more engage­ment and more sales for your efforts.

• Cre­ate a strat­e­gy that encour­ages con­nec­tion and loy­al­ty, and makes it eas­i­er to come up with ideas.
• Sell on Face­book with­out being sale-sy and turn­ing off your fans.
• Boost engage­ment and con­ver­sion just by chang­ing how you post.

Learn how you can make your busi­ness attrac­tive to buy­ers, increase prof­its and reduce the time and effort you put into man­ag­ing your small or medi­um sized business.

This three-hour online work­shop teach­es atten­dees what scares off buy­ers and how to employ a strat­e­gy to not only increase the val­ue of a busi­ness in the eyes of a buy­er but make more mon­ey and free up more time in the present. 

The work­shop is intend­ed for cur­rent and future entre­pre­neurs. Stu­dents will learn Barnett’s 12+1 step pro­gram for sys­tem­atiz­ing a small busi­ness that is already oper­at­ing day-to-day. 

This work­shop is for you if: 

• You want to buy or start a busi­ness or already own one. 
• You want to make your busi­ness more profitable. 
• You want to make your busi­ness eas­i­er to manage.
• You want to increase your vaca­tion and fam­i­ly time while being a busi­ness owner.
• You want to ensure your busi­ness will sell quick­ly and for the best price when the time comes to sell. 

OVERVIEW OF SEMINAR

• What do buy­ers look for? 
• How are busi­ness­es valued? 
• What prob­lems keep buy­ers from mov­ing forward? 
• How can we make the busi­ness more attractive? 
• How can we imple­ment busi­ness man­age­ment sys­tems quick­ly and eas­i­ly with min­i­mal inter­rup­tion in our opertion? 
• David Bar­net­t’s Secret 12+1 step busi­ness sys­tem­ati­za­tion process.

Please note this is a series of 3 one-hour online work­shops and 1 hour of coach­ing per participant.

No mat­ter where you spend your mar­ket­ing time and dol­lars, to cre­ate effec­tive mar­ket­ing that dri­ves buy­ing behav­iour you must iden­ti­fy and under­stand your ide­al cus­tomers. You need to know more than just their demo­graph­ics and your assumptions. 

This work­shop takes you from iden­ti­fy­ing who your ide­al cus­tomer is to the pri­ma­ry research you need to tru­ly learn how to moti­vate buy­ing behav­iour to cre­at­ing a com­pre­hen­sive buy­er per­sona to use in all your mar­ket­ing efforts mov­ing forward. 

• Deter­mine who exact­ly your ide­al cus­tomer is based on four key criteria.
• Dis­cov­er what a buy­er per­sona is and how you can use it in your marketing.
• Dis­cov­er the inter­view tech­nique and ques­tions you need to ask do you can iden­ti­fy the real trig­gers for your buyers
• Research ide­al clients on Social Media using the snoop­ing tech­nique to aug­ment your pri­ma­ry research.
• Inter­pret your research with your coach to cre­ate a com­pre­hen­sive Buy­er Persona.

Entre­pre­neurs, poten­tial entre­pre­neurs, mar­ket­ing staff will ben­e­fit from par­tic­i­pat­ing in this series.

Pro­fes­sion­als are tech­ni­cal experts in their fields, they know how to do surgery, how to teach, how to weld, how to draft legal briefs. It’s what they are good at. Most pro­fes­sion­als are not how­ev­er trained in the field of oper­a­tional effi­cien­cy & improve­ment and there­fore they are wast­ing pre­cious hours each day and each week on non-val­ue added work. We have cre­at­ed a soci­ety that judges peo­ple based on how busy they are ver­sus how pro­duc­tive they are, and this is dri­ving the wrong behav­iors in our work­places. In this work­shop your team will: 

• be intro­duced to what pro­duc­tiv­i­ty tru­ly is and is not, and why you should care 
• learn how to iden­ti­fy what is the true pri­or­i­ty work you need to focus on 
• find the min­utes & even hours you are unknow­ing­ly los­ing each day 
• learn how to max­i­mize and opti­mize the time you have at work

Why start from scratch? Buy­ing an exist­ing busi­ness can offer you a head start in the world of busi­ness ownership. 

In this work­shop par­tic­i­pants will learn: 

• The advan­tages of buy­ing an exist­ing busi­ness over start­ing a new business 
• The dif­fer­ence between a buy­er-lead acqui­si­tion process vs. a sell­er ini­ti­at­ed process 
• How to approach a poten­tial oppor­tu­ni­ty using intermediaries 
• The key infor­ma­tion for analy­sis, due-dili­gence and deter­min­ing a fair value 
• How to finance the purchase 
• Which experts to involve and when you will need them, such as accoun­tants, lawyers, bro­kers, bankers, etc.

Can­va is a user-friend­­ly pro­gram that allows even the most ama­teur com­put­er user to cre­ate their own qual­i­ty projects. There are so many dif­fer­ent tem­plates and designs that you can use that you will nev­er run out of ideas for visu­al con­tent to use in your busi­ness or organization. 

This work­shop is for any­one look­ing to up their Can­va game to cre­ate stun­ning designs in no time with unlim­it­ed access to pre­mi­um con­tent, more pow­er­ful design tools, and AI-pow­ered magic.

By the end of this work­shop par­tic­i­pants will be able to: 

• Mas­ter the user-friend­ly fea­tures of Can­va Pro to cre­ate pro­fes­sion­al-qual­i­ty projects effortlessly. 
• Uti­lize a wide range of tem­plates, designs, and tools to gen­er­ate visu­al­ly com­pelling con­tent for their busi­ness or organization. 
• Acquire prac­ti­cal skills to enhance their visu­al com­mu­ni­ca­tion strate­gies and ele­vate the qual­i­ty of their designs efficiently.

Help your team mem­bers dis­cov­er their poten­tial. Men­tors, man­agers, super­vi­sors and lead­ers, this two-hour online work­shop will help you coach your peo­ple, to impact their day to day effec­tive­ness and their career poten­tial. You will learn tech­niques to help you move beyond infor­mal coach­ing-from-a-dis­tance to a more focused and effec­tive vir­tu­al approach. 

For exam­ple:

• Build trust from a distance
• Ask insight­ful questions
• Iden­ti­fy cues in a vir­tu­al environment
• Pro­vide pow­er­ful feedback
• Devel­op and strength­en desired per­for­mance and behaviors

The aver­age per­son encoun­ters over 3000 mar­ket­ing mes­sages per day — you need to be able to cut through the noise and focus people’s atten­tion on your business! 

This pro­gram is designed for mar­keters, sales pro­fes­sion­als, man­agers, recruiters, and lead­ers respon­si­ble for strategy. 

In this work­shop, Eri­ca Wad­dell takes you through her proven, sev­en-part frame­work to clar­i­fy your brand mes­sage. By the end, you’ll have a mes­sage that inspires and entices your cus­tomers. And you’ll under­stand how to apply it effec­tive­ly: on your web­site, in sales emails, on social media, etc. 

Your reg­is­tra­tion fee cov­ers six hours of inter­ac­tive online learn­ing with Eri­ca, as well as an hour with her one-on-one to help you with real life appli­ca­tion of the infor­ma­tion from the class. 

Online Work­shop: 2 ses­sions x 3 hrs + 1 hr 1‑on‑1 coach­ing with Eri­ca (option to apply for addi­tion­al sub­si­dized coach­ing hours)

You’ve Built a Diverse Team, But Have You Built an Inclu­sive Cul­ture and Work environment ? 

It’s one thing to have a diverse team. It’s anoth­er to unleash that team’s poten­tial by cre­at­ing an inclu­sive envi­ron­ment through a sol­id under­stand­ing of each team mem­ber’s pre­ferred com­mu­ni­ca­tion style, moti­va­tors and the ide­al envi­ron­ment where they can bring their best for­ward. Orga­ni­za­tions reap the ben­e­fits of diver­si­ty — when employ­ees bring their authen­tic selves to work! Research also shows that diverse teams are more pro­duc­tive, inno­v­a­tive, and engaged when the right skills are devel­oped to con­duct mean­ing­ful con­ver­sa­tions and uncov­er com­mon ground which are nec­es­sary to engage in inclu­sive con­ver­sa­tions. In this inclu­sion focused work­shop, you find out how to con­duct an explorato­ry self-assess­ment to bet­ter under­stand your­self and your team, learn strate­gies to go from polar­iza­tion to com­mon ground, and dis­cov­er prac­ti­cal tech­niques for build­ing a strong foun­da­tion of trust and inclu­sion. We can­not cre­ate envi­ron­ments that are wel­com­ing and invit­ing of dif­fer­ences if we aren’t able to rec­og­nize and adapt across those dif­fer­ences through inclu­sive communication. 

By the end of this work­shop par­tic­i­pants will be able to: 

• Under­stand the com­mu­ni­ca­tion style of oth­ers and how to con­nect to them irre­spec­tive of the differences 
• Assess cul­tur­al com­pe­tence in 7 key areas of influ­ence and how it impacts team productivity 
• Iden­ti­fy spe­cif­ic com­mu­ni­ca­tion styles that strength­en team engage­ment and fos­ter inclusion 
• Cre­ate an accom­pa­ny­ing action plan to pro­vide guid­ance as they move into new lev­els of aware­ness and understanding.

To imple­ment a total rewards plan, busi­ness lead­ers must tack­le a broad range of chal­leng­ing ques­tions— every­thing from who will design the plan and what types of rewards it will include to how the plan will be fund­ed and under what busi­ness con­di­tions the plan is intend­ed to oper­ate. This high­ly infor­ma­tive ses­sion encom­pass­es not only com­pen­sa­tion and ben­e­fits but also per­son­al and pro­fes­sion­al growth oppor­tu­ni­ties and the impor­tance of a moti­vat­ing work environment.

The course will focus on cur­rent trends and com­mon approach­es to:

• Total Rewards: 4 quad­rant model 
• Com­pen­sa­tion Mod­els – base and at risk 
• Moti­va­tion Factors 
• Learn­ing and Devel­op­ment and Work Environment 

Upon course com­ple­tion, par­tic­i­pants are able to explain and apply their under­stand­ing and knowl­edge for devel­op­ment of reward mod­els in their organization.

Uni­ty in Diver­si­ty: Build­ing a Cul­ture of Inclusion 

This lead­er­ship and team series con­tains two work­shop mini-series. Each one is designed to help ele­vate work­place cul­ture through recog­ni­tion of the val­ue and con­tri­bu­tion that diver­si­ty, equi­ty, and inclu­siv­i­ty add to an orga­ni­za­tion. First, by iden­ti­fy­ing and under­stand­ing per­son­al, team, and orga­ni­za­tion­al key guid­ing prin­ci­ples, and then by using this learn­ing to increase belong­ing, safe­ty, and pur­pose by active­ly engag­ing in a col­lec­tive applied learn­ing project. 

Mod­ule 1 (of 2): Cul­tur­al Impact Aware­ness: Val­ues in the Work­place and Beyond

Work­shop 1 (2 hours): Pil­lars of Pur­pose: Core Val­ues as Cor­ner­stones of Work­place Success

Objec­tives:

• Par­tic­i­pants will gain an under­stand­ing of per­son­al cul­tur­al val­ues as ​“guid­ing prin­ci­ples” and be intro­duced to the vital role they play in con­tribut­ing to work­place culture.
• Par­tic­i­pants will iden­ti­fy their Core Val­ues and pin­point where and how they show up in life and in their organization. 

Work­shop 2 (2 hours): Beyond the Sur­face: The Influ­ence of Val­ues & Beliefs on Inclu­sive Practices

Objec­tives:

• Par­tic­i­pants will make con­nec­tions between core val­ues and their beliefs/​influences and moti­va­tions in rela­tion to their pro­fes­sion­al pres­ence, per­for­mance, and cul­tur­al impact in the orga­ni­za­tion­al work­place setting.
• Par­tic­i­pants will acknowl­edge the impor­tance of being aware of core val­ues by con­sid­er­ing the impact that aligned and diver­gent val­ues, beliefs, and moti­va­tions can have on work­place cul­ture, and iden­ti­fy sup­port­ive ways to use this information. 

Work­shop 3 (2 hours): Chart­ing the Course: Map­ping the Jour­ney of Per­son­al Val­ues and Orga­ni­za­tion­al Culture

Objec­tive:

• Par­tic­i­pants will cre­ate a per­son­al val­ues map

Mod­ule 2: Prac­ti­cal Appli­ca­tion of Cul­ture and Lead­er­ship in Your Workplace 

This lead­er­ship and team series con­tains two work­shop mini-series. Each one is designed to help ele­vate work­place cul­ture through recog­ni­tion of the val­ue and con­tri­bu­tion that diver­si­ty, equi­ty, and inclu­siv­i­ty add to an orga­ni­za­tion. First, by iden­ti­fy­ing and under­stand­ing per­son­al, team, and orga­ni­za­tion­al key guid­ing prin­ci­ples, and then by using this learn­ing to increase belong­ing, safe­ty, and pur­pose by active­ly engag­ing in a col­lec­tive applied learn­ing project. 

Work­shop 1 (2 hours): Build­ing Blocks: Iden­ti­fy­ing Skills and Action Steps for an Inclu­sive Workplace

Objec­tives: 

• Par­tic­i­pants will iden­ti­fy per­son­al and pro­fes­sion­al skills and com­pe­ten­cies required to cre­ate and sup­port an inclu­sive work­place culture. 
• Par­tic­i­pants will estab­lish an area of focus in which their val­ues, skills and com­pe­ten­cies may be effec­tive­ly demon­strat­ed for the ben­e­fit of their work­place community. 
• Par­tic­i­pants will be intro­duced to a three-part plan they will devel­op to guide their learn­ing and active­ly engage them in imple­ment­ing what they have learned dur­ing Mod­ule 1 and 2 of this work­shop series. 

Work­shop 2 (2 hours): Chart­ing the Course: Tools and Tech­niques for Work­place Inclusion

Objec­tives:

• Par­tic­i­pants will estab­lish a clear vision for the inclu­sive work­place they want their orga­ni­za­tion and its peo­ple to experience. 
• Par­tic­i­pants will gain insight on and select effec­tive best prac­tices and strate­gies for cre­at­ing an inclu­sive work­place cul­ture in their organization. 
• Par­tic­i­pants will exam­ine the val­ue of eval­u­at­ing the progress and impact of their ​“Cre­at­ing an Inclu­sive Work­place” action plan.

Work­shop 3 (2 hours): Nav­i­gat­ing Obsta­cles: Solu­tions for Imple­ment­ing Inclu­sive Action Plans

Objec­tives:

• Par­tic­i­pants will iden­ti­fy poten­tial bar­ri­ers to imple­ment­ing their action plan for cre­at­ing an inclu­sive work­place and gen­er­ate ideas for over­com­ing them. 
• Par­tic­i­pants will syn­the­size their learn­ing by mak­ing con­nec­tions to how per­son­al and orga­ni­za­tion­al val­ues, skills, strengths, and com­pe­ten­cies con­tribute to cre­at­ing safe­ty and belong­ing in the workplace. 
• Par­tic­i­pants will com­plete the final sec­tion of their action plan and con­sid­er what imple­men­ta­tion sup­ports they may want to access to increase success.

Cus­tomer ser­vice and client fac­ing work­places have always grap­pled with the ques­tion of how to de-esca­late dif­fi­cult sit­u­a­tions. This has only become more true since the pan­dem­ic. In this ses­sion, par­tic­i­pants will learn a sim­ple mod­el for de-esca­la­tion, the ori­gins of our emo­tion­al reac­tions to esca­la­tion and the active lis­ten­ing skills that will help calm a sit­u­a­tion down before resolv­ing it. Par­tic­i­pants will take away a plan for de-esca­la­tion, help­ful lan­guage to use when speak­ing to esca­lat­ed clients or cus­tomers, a script for deal­ing with ver­bal­ly abu­sive peo­ple and strate­gies for hand­ing threats and vio­lence if de-esca­la­tion does not work.

By the end of this work­shop par­tic­i­pants will be able to:

• Define the CAR mod­el for de-escalation 

• Explain and man­age their own reac­tion to an esca­lat­ed situation 

• Employ phys­i­cal pos­tures and lis­ten­ing skills for de-escalation 

• Iden­ti­fy a list of effec­tive phras­es for de-esca­lat­ing cus­tomers and clients 

• Apply strate­gies for han­dling abuse or vio­lence when de-esca­la­tion does not work

This work­shop is for you if… 

• you work in cus­tomer service 

• you work in a client fac­ing role 

• you have to de-esca­late client or cus­tomer sit­u­a­tions in your workplace

Just about every­one finds deliv­er­ing con­struc­tive crit­i­cism chal­leng­ing. If done cor­rect­ly, the feed­back will pro­vide great ben­e­fits to your orga­ni­za­tion. It helps nul­li­fy prob­lem­at­ic behav­iours and devel­op well-round­ed and pro­duc­tive employees. 

In these inter­ac­tive online work­shops, lead­er­ship expert Monique Gal­lie will pro­vide valu­able knowl­edge and skills to assist you with this task.

• Under­stand when feed­back should take place and learn how to pre­pare to deliv­er the con­struc­tive criticism
• Deter­mine the appro­pri­ate atmosphere 
• Iden­ti­fy the prop­er steps to be tak­en dur­ing the session
• Know how emo­tions and cer­tain actions can neg­a­tive­ly impact the effects of the meeting
• Learn how to set goals with the employ­ee and the best tech­niques for fol­low­ing up

Attend this inter­ac­tive online work­shop to gain action­able tips and tools to help employ­ees quick­ly adapt to every­day changes and stress. 

Through engag­ing facil­i­ta­tion by Tanya Chap­man, you will leave the course know­ing the crit­i­cal ele­ments of employ­ee moti­va­tion and performance.

• Revis­it­ing the Change Curve 
• Maslow’s Hier­ar­chy of needs 
• Eval­u­ate their team’s cur­rent engagement 
• Iden­ti­fy and mit­i­gate risks mov­ing forward

Many peo­ple plan to get into busi­ness but very few take the time to plan how they will get out. Prop­er plan­ning can ensure that you have as many options avail­able to you as possible.

This ses­sion will examine:

• Time­line to con­sid­er for retirement
• How to cal­cu­late busi­ness value/​worth
• Sell­ing to out­side buy­ers vs. inside buyers
• How tran­si­tion­ing dif­fers from sell­ing liq­ui­dat­ing a business
• Your goals in succession

Whether you plan to retire or sell your busi­ness in the near future or in 5 or 10 years, this work­shop will pro­vide you with valu­able infor­ma­tion through real-life exam­ples and demonstrations.

25 – 50% of time at work is not actu­al­ly spent doing some­thing of val­ue. Most orga­ni­za­tions evolve over time into ver­ti­cal silos or func­tion­al group­ings of tasks: HR, finance, man­u­fac­tur­ing, oper­a­tions, ship­ping, sales. All of these func­tion­al areas have their own pri­or­i­ties and dead­lines. But, the val­ue being cre­at­ed by the work done flows hor­i­zon­tal­ly and not ver­ti­cal­ly. This is where the waste hides. 

The waste, or non-val­ue added work, is what makes the day hard, frus­trat­ing, and often demo­ti­vat­ing. Elim­i­nat­ing the waste in your day-to-day process­es isn’t near­ly as dif­fi­cult as first being able to see it and rec­og­nize it as waste. In this work­shop, your team will: 

• learn the dif­fer­ences between func­tion­al and process focused organizations 
• be able to iden­ti­fy what val­ue added work is, ver­sus val­ue enabling & pure waste 
• learn why sim­ply adding more peo­ple or more cap­i­tal nev­er works to improve things 
• be intro­duced to all the forms of process waste and how to iden­ti­fy them 
• learn solu­tions to min­i­miz­ing & even elim­i­nat­ing waste in your processes

In this course, we’re not just focus­ing on the the­o­ret­i­cal aspects of export­ing. We aim to pro­vide action­able insights and strate­gies you can apply direct­ly to your busi­ness or entre­pre­neur­ial endeav­ours. Whether you’re a sea­soned busi­ness own­er look­ing to expand your reach or a new entre­pre­neur aim­ing to make your mark in inter­na­tion­al mar­kets, this course is designed to sup­port your jour­ney toward suc­cess­ful export­ing from Atlantic Canada.

By the end of this work­shop, par­tic­i­pants will be able to:

• Nav­i­gate inter­na­tion­al mar­kets more successfully 
• Employ strate­gic approach­es to exporting 
• Lever­age region­al advan­tages more effectively 
• Con­duct effec­tive mar­ket research 
• Imple­ment suc­cess­ful mar­ket entry strategies 
• Gain knowl­edge of financ­ing avenues 
• Reach a deep­er under­stand­ing of the inter­na­tion­al and reg­u­la­to­ry legal environment 
• Nav­i­gate mar­ket­ing and sales more effectively 
• Under­stand cul­tur­al nuances in export­ing more thoroughly 
• Enhance oper­a­tional effi­cien­cy and reli­a­bil­i­ty in the glob­al market

Want faster results? Then cre­ate a cul­ture of #Data-Dri­ve­nAc­count­abil­i­ty with­in your team and watch the mag­ic hap­pen. #GetRe­sults­Faster

If you are strug­gling to achieve the results you want in your orga­ni­za­tion, and you and your team mem­bers are frus­trat­ed as a result, chances are your orga­ni­za­tion lacks account­abil­i­ty struc­tures that lead to inef­fi­cien­cy and pre­vent progress. 

Through a com­bi­na­tion of inter­ac­tive online work­shops and coach­ing, Andy Clarke will guide you through the process of: 

1. Devel­op­ing an account­abil­i­ty chart for your organization
2. Assign­ing own­er­ship of key objec­tives to team members 
3. Iden­ti­fy­ing, mea­sur­ing, and mon­i­tor­ing key per­for­mance metrics 
4. Imple­ment­ing an effec­tive meet­ing struc­ture and cadence into your organization

Par­tic­i­pants must have the capac­i­ty and will­ing­ness to imple­ment change in their orga­ni­za­tion in order to achieve the desired outcomes.

Can­va is a user-friend­ly pro­gram that allows even the most ama­teur com­put­er user to cre­ate their own qual­i­ty projects. There are so many dif­fer­ent tem­plates and designs that you can use that you will nev­er run out of ideas for visu­al con­tent to use in your busi­ness or organization.

This work­shop is for any­one look­ing to cre­ate attrac­tive and pro­fes­sion­al visu­al designs for their busi­ness or orga­ni­za­tion. Whether you are an entre­pre­neur, work in mar­ket­ing or com­mu­ni­ca­tions, an admin­is­tra­tive assis­tant, or a non prof­it orga­ni­za­tion that would like their team to start cre­at­ing their own pro­fes­sion­al graph­ics, this inter­ac­tive work­shop is for you!

Do you want to: 

- Feel con­fi­dent when giv­ing con­struc­tive feedback 

- Reduce your uncer­tain­ty on address­ing neg­a­tive behaviour 

- Know how to moti­vate your team to increase pro­duc­tiv­i­ty in the workplace 

Then this course is for you! Dis­cov­er the easy 3‑step process on giv­ing effec­tive crit­i­cism to increase your cred­i­bil­i­ty and max­i­mize your poten­tial with­in your organization.

In this inter­ac­tive vir­tu­al ses­sion Car­olyn Wat­son, Vir­tu­al HR Spe­cial­ist, will lead you through this work­shop that is designed to help busi­ness own­ers and man­agers under­stand the impor­tance and impact of mak­ing the right hir­ing choic­es. Par­tic­i­pants will be exposed to prac­ti­cal tools and tips applic­a­ble to all types of hir­ing situations. 

At the end of this inter­ac­tive ses­sion you will:

• Under­stand how to assess your recruit­ment needs in today’s market
• Explain strat­e­gy and tech­niques to attract the right candidates
• Take away some tips to build an image to attract the very best 
• Under­stand inter­view tech­niques, tools and how to ask effec­tive inter­view ques­tions, includ­ing fact and ref­er­ence checking
• Employ proven selec­tion tools to choose the right candidate

The tax world is a com­plex world where your ques­tions often go unan­swered. Are there any ben­e­fits to incor­po­rat­ing your small busi­ness? Should you reg­is­ter for HST? There is no easy answer. It is dif­fer­ent for everyone.

This work­shop will help you to find the answers to the ques­tions that con­cern you and your business.

In a hands-on inter­ac­tive online work­shop you will learn to: 

• Ana­lyze your cur­rent sit­u­a­tion and deter­mine your needs. 
• Under­stand income tax deduc­tions and cred­its avail­able to you business. 
• Under­stand the ins and outs of HST. 
• Under­stand the income tax con­se­quences relat­ed to var­i­ous forms of earnings.

This work­shop takes the mys­tery and com­plex­i­ty out of key per­for­mance met­rics. It will show you how to iden­ti­fy the key met­rics for your orga­ni­za­tion, and it will give you a sim­ple tool that can help you track and mon­i­tor your key met­rics on a week­ly basis, in order to improve performance. 

Learn how to find the sweet spot between too much data and not enough, and how to avoid com­mon mis­takes orga­ni­za­tions make when deal­ing with their KPIs. By the end of you the work­shop you will have learned a sim­ple strat­e­gy to keep your fin­ger on the pulse of your busi­ness or orga­ni­za­tion by mon­i­tor­ing its mean­ing­ful metrics.

This immer­sive learn­ing expe­ri­ence is designed to equip lead­ers and employ­ers with action­able strate­gies to har­ness the eco­nom­ic poten­tial of a diverse work­force, specif­i­cal­ly address­ing the increas­ing influx of immi­grants. This hands-on work­shop focus­es on cul­ti­vat­ing inclu­sive lead­er­ship prin­ci­ples that dri­ve orga­ni­za­tion­al suc­cess and empow­er immi­grants to par­tic­i­pate ful­ly in Canada’s evolv­ing economy. 

This high­ly inter­ac­tive work­shop is designed to inspire imme­di­ate action. Par­tic­i­pants will leave not just informed but equipped with a per­son­al­ized Inclu­sive Lead­er­ship Action Plan, ready to dri­ve change in their organizations.

By the end of this work­shop par­tic­i­pants will be able to: 

• Iden­ti­fy the essen­tial 5 keys to dri­ve long-term suc­cess through diversity 
• Cre­ate a blue­print to com­bat bias­es and address Psy­cho­log­i­cal safe­ty for diverse team members 
• Design a plan for the Open Dia­logue Accel­er­a­tor in tack­ling real-time challenges 
• Inte­grate emo­tion­al intel­li­gence into their lead­er­ship approach, with a spe­cif­ic focus on empa­thy as a foun­da­tion­al element

If you sell prod­ucts online and want to increase the con­ver­sion rate so you can sell more, this two-part series is for you. 

• Under­stand con­ver­sion rates and how increas­ing them can impact your sales.
• Opti­mize your prod­uct pages for your ide­al customers 
• Write com­pelling prod­uct descriptions
• Cre­ate pro­fes­sion­al-look­ing images and videos to pro­mote your products.

Does the idea of mov­ing your busi­ness online sound overwhelming?

Join facil­i­ta­tor Dave Landry to learn about cur­rent trends, plat­form options and e‑commerce best practices. 

This online work­shop is suit­able for all sec­tors and will help you bet­ter under­stand the world of e‑commerce and pro­vide insights on how to tran­si­tion or grow your sales online.

Intro­duc­tion to Export­ing: Are You and your Com­pa­ny Ready to Take on New Mar­kets? This work­shop will explain the require­ments of export­ing into a new mar­ket and help you deter­mine if your busi­ness is ready to go to the next lev­el. You will come away from the work­shop with the foun­da­tion for your cus­tom export plan.

The Busi­ness Mod­el Can­vas is one of the most well-known and relied-upon mod­els used by entre­pre­neurs to trans­form an idea into an orga­nized strat­e­gy and action­able busi­ness plan.

Join us as we prac­tice build­ing a busi­ness idea, using the nine com­po­nents of Busi­ness Can­vas. You can then apply the Busi­ness Can­vas to your own busi­ness ideas.

Managers, super­vi­sors and lead­ers, are you faced with the chal­lenge of lead­ing a team dur­ing these uncer­tain times? This two-hour online work­shop will give you tech­niques to help navigate! 

You will learn how to: 

• Inform and lead employ­ees when you don’t have all the information

• Estab­lish stan­dards when pri­or­i­ties fluctuate

• Deal with emo­tions while try­ing to move forward

• Lever­age employ­ee skills to attain the best results.
  

Vir­tu­al or not, effec­tive teams are still rel­e­vant and impor­tant in the work­place today since they usu­al­ly pro­duce the best results. High per­form­ing teams usu­al­ly exhib­it account­abil­i­ty, pur­pose, cohe­sive­ness and col­lab­o­ra­tion. Find out how you can lead your team at a dis­tance dur­ing this work­shop that will focus on the following: 

• Iden­ti­fy dif­fer­ent meth­ods of man­ag­ing team accountability 
• Review sol­id tac­tics for com­mu­ni­cat­ing bet­ter with­in a team 
• Iden­ti­fy strengths and oppor­tu­ni­ties for improvement 
• Devel­op an action plan that can be applied immediately 

Car­olyn Wat­son, CPHR is an expe­ri­enced HR pro­fes­sion­al with over 20 years of deliv­er­ing tai­lored HR ser­vices to inspire employ­ee per­for­mance. She has helped orga­ni­za­tions in the pri­vate, pub­lic and the not for prof­it sectors.

Learn how to achieve the desired results for your orga­ni­za­tion by lever­ag­ing the poten­tial of your team.

In this work­shop, Human Resources expert Rebec­ca McNeil from The Chap­man Group, will pro­vide valu­able knowl­edge and insights to assist you and your team in cre­at­ing an engaged workplace.

Learn­ing objectives:

• Under­stand how to cre­ate a diverse and inclu­sive team
• Under­stand team dys­func­tions and tools to sup­port pos­i­tive team development
• Dis­cuss effec­tive con­flict management 
• Learn tools that assist with under­stand­ing our­selves and each other
• Intro­duce Per­son­al Devel­op­ment Planning

This work­shop, facil­i­tat­ed by Maude Levesque, hold­er of a Bach­e­lor of Arts degree with a dou­ble major in Psy­chol­o­gy and Gen­der Stud­ies from St. Thomas Uni­ver­si­ty, aims to cov­er the basic con­cepts of the LGBTQIA2+ com­mu­ni­ty from a pro­fes­sion­al per­spec­tive. The top­ics cov­ered include learn­ing terms relat­ed to sex­u­al ori­en­ta­tion and gen­der iden­ti­ty, homo­pho­bia and trans­pho­bia in the work­place, com­ing out at work, work­place inclu­sion, and how to be an ally for LGBTQIA2+ colleagues.

By the end of this work­shop par­tic­i­pants will be able to:

• Iden­ti­fy and define terms relat­ed to sex­u­al ori­en­ta­tion and gen­der iden­ti­ty with­in the LGBTQIA2+ community. 
• Rec­og­nize instances of homo­pho­bia and trans­pho­bia in the workplace. 
• Gain access to tools and resources to fur­ther pro­mote LGBTQIA2+ inclu­sion and aware­ness with­in their workplaces. 
• Learn about con­crete actions that employ­ees and employ­ers can take to cre­ate a more inclu­sive work environment. 
• And much more!

Are you look­ing for ways to main­tain good client relationships? 

No mat­ter what job you do, you have clients – whether you are on the front line of cus­tomer ser­vice or work­ing in the back­ground to keep the com­pa­ny running. 

Giv­en the cur­rent social, finan­cial and safe­ty pres­sures fac­ing both you and your clients it is more impor­tant than ever to ensure our client rela­tion­ships are pos­i­tive and productive. 

In this inter­ac­tive online work­shop, facil­i­tat­ed by Monique Gal­lie, you will: 

• Explore typ­i­cal client reac­tions you may encounter
• Learn prac­ti­cal strate­gies for pro­vid­ing out­stand­ing cus­tomer service

In busi­ness, the abil­i­ty to deliv­er effec­tive pre­sen­ta­tions that cap­ti­vate, moti­vate or per­suade lenders, prospec­tive clients or poten­tial investors is a crit­i­cal skill. And how you say it is often as impor­tant as what you say. 

In part 1 of this work­shop, you will learn: 

• The four types of audience 
• How to deter­mine your key messages 
• Secrets of effec­tive orga­ni­za­tion and delivery 

Part 2 will include: 

• Tech­niques for persuasion 
• How to han­dle a Q&A
• How to use – and not use – PowerPoint

Are you feel­ing overwhelmed? 

Anx­i­ety is a com­mon reac­tion to uncer­tain­ty. We can get over­whelmed with the ​“what-ifs,” result­ing in feel­ing over­whelmed and stressed. Learn how to man­age the men­tal storm in this online work­shop. You will learn about anx­i­ety and its symp­toms, as well as four prac­ti­cal tips and strate­gies you can use to decrease your symp­toms. 

Max­i­mum num­ber of par­tic­i­pants: 15

Suc­cess in busi­ness hinges on a care­ful align­ment of prod­uct and mar­ket. A great prod­uct in the wrong mar­ket can be a cost­ly mis­take that is some­times dif­fi­cult to recov­er from.

Yet, how do you know when a mar­ket is the right one?

Join expe­ri­enced Mar­ket Strate­gist Jan­ice Goguen from OLI­VA Strate­gies to learn tips and tools to deter­mine if a mar­ket is right for your prod­uct or ser­vice. Learn about entry require­ments, trends, and con­sumer pat­terns you need to con­sid­er before enter­ing or expand­ing in a new market.

Intro­duc­ing the Art of Grant Writ­ing: A Com­pre­hen­sive Work­shop” is a 3.5 hour work­shop that pro­vides a com­pre­hen­sive intro­duc­tion to the fun­da­men­tals of grant writ­ing. The work­shop is struc­tured into six sec­tions, each designed to equip learn­ers with the skills nec­es­sary to craft suc­cess­ful grant appli­ca­tions. We will also spend a few min­utes at the end to answer any spe­cif­ic questions.

By the end of this work­shop par­tic­i­pants will be able to:

• effec­tive­ly con­duct grant research 
• prop­er­ly eval­u­ate grant fund­ing opportunities 
• write a com­pre­hen­sive appli­ca­tion package 
• effec­tive­ly sub­mit an appli­ca­tion package 
• strate­gi­cal­ly respond to feed­back and revise appli­ca­tions for future submissions

Lead­er­ship in a diverse work­force presents unique chal­lenges stem­ming from gen­er­a­tional dif­fer­ences. Ten­sion, mis­com­mu­ni­ca­tion, and resis­tance to change can hin­der har­mo­ny and pro­duc­tiv­i­ty. In this inter­ac­tive work­shop, lead­ers are equipped to take a proac­tive approach in address­ing these chal­lenges head-on. Our focus goes beyond stereo­types and divi­sion, guid­ing lead­ers to fos­ter con­nec­tion and respect for the intrin­sic val­ue each gen­er­a­tion brings to the work­force. By embrac­ing these dif­fer­ences, lead­ers pave the way for a more har­mo­nious and pro­duc­tive work envi­ron­ment, lever­ag­ing the strengths of every gen­er­a­tion for col­lec­tive success. 

Lead­ers ulti­mate­ly under­stand the skills to turn the diverse gen­er­a­tions with­in their team into a com­pet­i­tive advantage.

By the end of this work­shop par­tic­i­pants will be able to:

• Under­stand the unique char­ac­ter­is­tics, val­ues, and com­mu­ni­ca­tion styles of each gen­er­a­tion in the workforce. 
• Iden­ti­fy and cap­i­tal­ize on the strengths that each gen­er­a­tion brings to the team, turn­ing diver­si­ty into a com­pet­i­tive advantage. 
• Nav­i­gate con­flicts aris­ing from gen­er­a­tional dif­fer­ences with prac­ti­cal strate­gies for resolution. 
• Estab­lish a path for an indi­vid­ual action plan to improve inter­ac­tions with col­leagues, super­vi­sors, clients, and interns. 
• Shift per­spec­tives from stereo­types and divi­sion to a mind­set of con­nec­tion and respect for the val­ue each gen­er­a­tion con­tributes to the workforce. 
• Cre­ate a per­son­al­ized action plan to imple­ment inclu­sive lead­er­ship prac­tices and enhance gen­er­a­tional diver­si­ty with­in their respec­tive teams.

This pro­gram is designed for busi­ness own­ers who are inter­est­ed in plan­ning for busi­ness tran­si­tion. We will walk through tal­ent plan­ning, iden­ti­fy­ing high poten­tials, cre­at­ing accel­er­at­ed learn­ing plans, and build­ing a flex­i­ble suc­ces­sion plan that can be refreshed and updat­ed based on the needs of the orga­ni­za­tion. You will receive prac­ti­cal tools and tem­plates for use with­in your own organization.

The con­tent is prag­mat­ic, and focused on solv­ing real-life busi­ness prob­lems. Deliv­ery includes actu­al exam­ples, expe­ri­en­tial learn­ing and prac­tice. It is a prac­ti­cal train­ing pro­gram with imme­di­ate appli­ca­tion to your busi­ness needs and growth plans.

Find­ing the right price for your prod­uct or ser­vice is an essen­tial for mak­ing sure your busi­ness is com­pet­i­tive and prof­itable. Part one will cover: 

• Know­ing your bud­get, includ­ing fixed and vari­able costs 

• Under­stand­ing the influ­ence of fixed and vari­able costs on your pricing 

• Under­stand­ing the dif­fer­ence between mar­gin and markup 

• How to find your posi­tion in the market 

By the end of Part 1 you’ll devel­op a first draft of your cost per unit (CPU).  

Find­ing the right price for your prod­uct or ser­vice is an essen­tial for mak­ing sure your busi­ness is com­pet­i­tive and prof­itable. Part two will cover: 

• Under­stand­ing what influ­ences your pricing 

• Under­stand­ing markups via dis­tri­b­u­tion channels 

• Pric­ing tech­niques for retail and online stores and/​or

• Pric­ing tech­niques for small-and-medi­um manufacturers

• Pric­ing tech­niques for the ser­vice indus­try* (depend­ing on requests of participants) 

By the end of Part 2 you will be able to draft your mar­ket entry strat­e­gy, based on costs and distribution.

Learn how to make your busi­ness more sus­tain­able – and ben­e­fit from more than just ener­gy and cost savings! 

This engag­ing and inter­ac­tive two-part online work­shop series is for busi­ness own­ers and employ­ees who want to save ener­gy and mon­ey while grow­ing their busi­ness­es. You’ll learn about sim­ple actions you can take, and how you can mar­ket your pos­i­tive actions to pro­mote and grow your business. 

In part 1 you will learn: 

• How to cre­ate a sim­ple sus­tain­abil­i­ty plan 

• Where to find the biggest sav­ings and have the great­est impact 

• Best prac­tices from busi­ness­es large and small 

Part 2 will include: 

• More ener­gy sav­ing and waste reduc­tion opportunities 

• How busi­ness­es can use their sus­tain­abil­i­ty cre­den­tials to pro­mote and mar­ket themselves

Run­ning a busi­ness involves jug­gling many projects, but many SMEs don’t have any­one on staff with for­mal Project Man­age­ment (PM) train­ing. Project Man­age­ment Lite will help you learn to apply PM prin­ci­ples to increase your success. 

This two-part course will cov­er every­thing from defin­ing your scope, esti­mat­ing work and costs, estab­lish­ing a plan, ini­ti­at­ing the project, using met­rics to track your progress, and har­vest­ing lessons-learned at closing. 

By the end of this work­shop you will be able to: 

• Rec­og­nize key PM concepts 

• Under­stand the dif­fer­ent stages of a project, and the inputs/​outputs need­ed at each stage 

• Iden­ti­fy met­rics for track­ing progress 

• Ana­lyze project per­for­mance and deter­mine required actions 

• Eval­u­ate what went well and should be repeat­ed, and what went wrong and should be avoided 

This work­shop is for you if: 

• You strug­gle to keep your projects on time and on budget 

• You don’t have much for­mal PM experience 

• You are look­ing for ways to increase your success

Look­ing for the secret to recruit­ing and retain­ing good tal­ent? Do you want to moti­vate and engage the employ­ees you already have? You might want to con­sid­er intro­duc­ing a con­tin­u­ous improve­ment program. 

In this inter­ac­tive online work­shop with Jen­nifer Deware you will learn the ben­e­fits of con­tin­u­ous improve­ment, and how to imple­ment it in you busi­ness, regard­less of your indus­try or sector.

Look­ing for some­thing unique to active­ly engage your team and break down silos? 

Look­ing for a fun, inter­ac­tive, and strate­gic approach to close gaps in your team com­mu­ni­ca­tions, address dif­fi­cult top­ics, and raise the Lead­er­ship aware­ness of your team, while expe­ri­enc­ing trans­for­ma­tive growth? 

The Lead­er­ship Dis­cov­ery expe­ri­ence is the solu­tion you are look­ing for! 

Recent research from McK­in­sey reveals, ​“The tumult of the past year prompt­ed many to reflect on their pur­pose and val­ues and research shows over two-thirds of employ­ees say their sense of pur­pose is defined by work.” 

Imag­ine hav­ing your team high­ly engaged in an inter­ac­tive round­table expe­ri­ence that guides them to active­ly dis­cov­er cre­ative ways to con­nect and par­tic­i­pate in work­ing togeth­er with a stronger sense of pur­pose and productivity. 

Trans­for­ma­tion takes place through thought pro­vok­ing exer­cis­es and ques­tions that shed light on team mem­ber buy-in and lead­er­ship aware­ness. You will wit­ness team dynam­ics in real time! 

This two-hour in-per­son­/on­line learn­ing expe­ri­ence work­shop will give you prac­ti­cal tech­niques to help you nav­i­gate lead­er­ship in this post pan­dem­ic era. 

This will ben­e­fit any group of peo­ple work­ing togeth­er on a com­mon goal.

By the end of this work­shop par­tic­i­pants will be able to:

• Learn how to enhance capa­bil­i­ty in pro­vid­ing con­struc­tive feed­back in an effec­tive way 
• Dis­cov­er open com­mu­ni­ca­tion strate­gies that accel­er­ate team account­abil­i­ty and productivity 
• Expand aware­ness of unspo­ken and sub­tle pain points with focus on prac­ti­cal solu­tions to relieve stress 
• Gain an under­stand­ing of the cur­rent trends as relates to lead­er­ship and employ­ee reten­tion in a post pan­dem­ic world 
• Iden­ti­fy 3 gold­en ques­tions to help lead tough peo­ple and enable the entire workforce 
• Gen­er­ate an exec­u­tive recap and eval­u­a­tion of the round­table experience

This work­shop is for you if are

• Pas­sion­ate about great lead­er­ship and work-place cul­ture that deliv­ers pos­i­tive results 
• You want to revis­it and engage in open dis­cus­sions with your team about growth 
• You are look­ing to dis­cov­er ways to strength­en your team’s capabilities 
• You want to be chal­lenged and grasp proven lead­er­ship val­ues and practices.

Think of all of the issues in your busi­ness as mon­keys jump­ing around your work­place cre­at­ing chaos. You can deal with the prob­lem by shut­ting them all in a room where you don’t have to look at them — but you’ll still know they’re there. 

Facil­i­ta­tor Andy Clark will teach you how to get rid of those mon­keys per­ma­nent­ly to move for­ward and achieve results in your business. 

This two-hour online work­shop will help you: 

• Cre­ate a meet­ing struc­ture that allo­cates ample time for resolv­ing issues 
• Apply a sys­tem for iden­ti­fy­ing and resolv­ing the high­est pri­or­i­ty issues in your business 
• Get to the root of an issue rather than deal­ing only with its symptoms

Times are chang­ing for non­prof­its in Canada. 

Fund­ing through grants and dona­tions is going the way of the dodo bird and being used less and less by gov­ern­ment and foun­da­tions. Today, orga­ni­za­tions are being expect­ed to use social inno­va­tion and new tools under the social finance umbrel­la such as impact invest­ing, out­comes-based fund­ing, social pro­cure­ment, and even investor tax cred­its to fund many of their pro­grams and services. 

Learn more about these new tools and about the fed­er­al gov­ern­men­t’s Invest­ment Readi­ness and Social Finance Funds that are rolling out across the coun­try. This work­shop is geared to any­one who wants to learn more about the new way for­ward in financ­ing co-ops, social enter­prise, and com­mu­ni­ty initiatives.

AI (Arti­fi­cial Intel­li­gence) becom­ing much more com­mon­place today and Chat­G­PT, an advanced chat bot, and free infor­ma­tion­al resource, has become a pop­u­lar way to sup­port mar­ket­ing efforts. Though it may seem scary or inau­then­tic to some to use tools like Chat­G­PT, it actu­al­ly pro­vides a way for you to improve your mar­ket­ing, stay more con­sis­tent and still be true to who you are. 

Chat­G­PT pro­vides an oppor­tu­ni­ty for busi­ness­es to save a tremen­dous amount of time and cre­ate some pret­ty amaz­ing con­tent for their marketing. 

By the end of this work­shop par­tic­i­pants will be able to: 

• Under­stand what Chat­GTP is, how to get it, and how to use it 
• Learn how to cre­ate com­mands that gen­er­ate bet­ter out­put from ChatGPT 
• Gen­er­ate ideas for and write mar­ket­ing con­tent using ChatGPT 
• Under­stand the capa­bil­i­ties and lim­i­ta­tions of ChatGPT 

This work­shop is great for any­one who does mar­ket­ing for any type or size of business. 

Facil­i­tat­ed by Hay­ley Bohan, Mar­ket­ing on Purpose 

With its cre­ative and ana­lyt­i­cal mind, its brand expe­ri­ence Hay­ley has the strongest desire to prove that brands that do good do bet­ter. Find in Hay­ley a raw, truth-telling and pas­sion­ate coach.

This work­shop is designed for small busi­ness own­ers who are frus­trat­ed by inef­fi­cien­cy in their busi­ness – and by all of the time, ener­gy, and mon­ey that are wast­ed as a result. Atten­dees will learn the 4‑part oper­at­ing struc­ture that dri­ves effi­cien­cy and busi­ness growth, and how to imple­ment it into their busi­ness. This is an essen­tial struc­ture that, unfor­tu­nate­ly, is miss­ing in most small busi­ness­es. With­out it, it is almost impos­si­ble to sus­tain­ably and effi­cient­ly grow a small business.

The train­ing will allow par­tic­i­pants to dis­cov­er cur­rent trends and issues relat­ed to social media. The sec­ond part of the work­shop will con­sist of estab­lish­ing your co-op’s social media strat­e­gy by explor­ing the com­po­si­tion of the mes­sage, how to broad­en its audi­ence and pro­gram­ming tools.

• Set orga­ni­za­tion­al goals on social media

• Cre­ate the per­sona of the organization

• List the themes of the plat­forms used

• Dis­cov­er cur­rent trends on social media

• Explain the dif­fer­ent types of junk on social media

• Iden­ti­fy pro­gram­ming tools
  

Being an entre­pre­neur, leader or exec­u­tive comes with its share of chal­lenges, espe­cial­ly with regards to dis­cussing your work with those clos­est to you. This work­shop will help you devel­op essen­tial entre­pre­neur­ial com­mu­ni­ca­tion skills to help build strong and har­mo­nious rela­tion­ships, all the while main­tain­ing a work-life balance. 

Dur­ing this inter­ac­tive work­shop, you will learn how to have impor­tant and dif­fi­cult con­ver­sa­tions about your busi­ness (or pro­fes­sion­al life). You will explore effec­tive com­mu­ni­ca­tion tech­niques that will help you share your goals, chal­lenges and suc­cess­es with your fam­i­ly and friends. 

Whether you are are a small busi­ness own­er, a CEO, a senior man­ag­er, an Exec­u­tive Direc­tor, or are self-employed, this work­shop will help you improve your rela­tion­ships, improve your influ­ence, and help you build a sol­id foun­da­tion for the suc­cess of your busi­ness or organization!

Being suc­cess­ful in sales requires much more than know­ing your product/​service. By devel­op­ing and imple­ment­ing a sales process, you can build inter­nal capac­i­ty so that all employ­ees can use be suc­cess­ful in sales. Increased sales will gen­er­ate a bet­ter bot­tom line. This pro­vides you with more future busi­ness options; includ­ing invest­ing for growth.

Most entre­pre­neurs have big goals but no clear path to hit­ting them. They waste time, mon­ey, and resources on things that don’t move them for­ward. You’ll walk away from this 2 part work­shop know­ing exact­ly where to focus in the next 90 days to grow your busi­ness and make this your best year ever. 

Part 1: Get crys­tal clear on your goals for 2023 & Iden­ti­fy your biggest oppor­tu­ni­ties for growth 

• Define your most impor­tant busi­ness goals for 2023 (while learn­ing how to avoid the mis­takes most peo­ple make when goal setting) 
• Learn the 4 biggest rea­sons most busi­ness strate­gies don’t deliv­er results & how to cre­ate one that does 
• Audit your busi­ness across the 5 areas that most con­tribute to suc­cess so that you under­stand exact­ly what is and isn’t work­ing right now 
• Ana­lyze the data you do have and iden­ti­fy what else you need to make informed strate­gic decisions 
• Uncov­er your biggest oppor­tu­ni­ties for growth

Part 2: Build a 90 day action plan that’s going to deliv­er big results & Set up sys­tems for success 

• Clear­ly define your top pri­or­i­ties for your busi­ness this year 
• Iden­ti­fy the spe­cif­ic strat­e­gy that will empow­er you to hit or exceed your goals 
• Break down your strat­e­gy into spe­cif­ic and action­able projects you can begin exe­cut­ing on immediately 
• Learn how to hold your team (or your­self!) account­able & aligned to the strat­e­gy despite distractions 
• Iden­ti­fy the most impor­tant met­rics to track in your busi­ness so you can make sol­id strate­gic deci­sions going forward 
• Learn what suc­cess­ful entre­pre­neurs are doing dif­fer­ent­ly to suc­ceed in their strate­gic action plans

This work­shop is for you if.…. 

You have ambi­tious goals for the next 12 months but don’t quite know how you’re going to hit them (or you don’t even have clear­ly defined goals) 

You’re try­ing to do all the right things to move your busi­ness for­ward but aren’t see­ing the results you want 

You’re grow­ing your rev­enue here and there, but it always feels like one step for­ward, two steps back instead of the expo­nen­tial growth you’re after (or you’ve grown so fast you’re feel­ing scat­tered in a mil­lion directions) 

You don’t have a crys­tal clear plan on where to focus when you sit down to work each day and you feel you could be more pro­duc­tive with your time 

Strate­gic plan­ning sounds too intim­i­dat­ing — you want a frame­work that is sim­ple and will actu­al­ly help you move forward. 

This series of online class­es is ide­al for the new super­vi­sor or any­one who wish­es to sharp­en their super­vi­so­ry skills. 

Par­tic­i­pants will be able to apply lead­er­ship con­cepts and use them as points of dis­cus­sion through real life sce­nar­ios. Each month we will intro­duce new con­cepts and activ­i­ties to keep dis­cus­sions dynam­ic. These online class­es which will last 2 hours and will be offered once a month, will include sim­u­la­tions and month­ly coach­ing from an HR Spe­cial­ist and a Pro­duc­tiv­i­ty Expert. 

·

Lead­er­ship 101: The Basics of Lead­er­ship today.

Explore the con­cept of Authen­tic Lead­er­ship through activ­i­ties that will help iden­ti­fy your own lead­er­ship style. 

Set­ting Expec­ta­tions and Man­ag­ing Performance

Dis­cuss best prac­tices that ensure every­one across the orga­ni­za­tion is on the same page. Learn the dif­fer­ences between Coach­ing &Feedback while apply­ing tech­niques for both approaches. 

Moti­vat­ing Teams

No indi­vid­ual cre­ates as much val­ue alone as they do as part of a team. What moti­vates indi­vid­u­als to show up, on time and do a great job every day? Under­stand­ing those moti­va­tors is crit­i­cal to increas­ing a team’s pro­duc­tiv­i­ty and the val­ue they cre­ate for their customers. 

Pro­duc­tiv­i­ty for the Team

The word ​“pro­duc­tiv­i­ty” is mis­un­der­stood. Many peo­ple work very hard every day yet are not as pro­duc­tive as they could be or should be. Most pro­fes­sion­als are not trained in the field of oper­a­tional excel­lence & improve­ment and there­fore they are wast­ing pre­cious hours each day and each week on non-val­ue added work. This ses­sion will focus on what is val­ue added for your teams and how to elim­i­nate the waste. 

Man­ag­ing Conflict

How to over­come the chal­lenges of avoid­ing con­flict and learn the steps in find­ing com­mon ground. Dis­cuss var­i­ous approach­es to effec­tive­ly nav­i­gate through dif­fi­cult con­ver­sa­tions with confidence. 

Dai­ly Man­age­ment for Improvement

One of the most engag­ing tools for any team. This day will train the team on how to run effi­cient dai­ly hud­dles (5−7 mins. It also includes the imple­men­ta­tion of a visu­al man­age­ment board which allows the team to always know the plan for the day and how they are doing (the score).

You will learn to use lead­er­ship tech­niques that engage employ­ees to con­tribute more, adapt quick­ly to every­day changes and stress and main­tain high­ly pro­duc­tive work­ing rela­tion­ships… all while work­ing in from a distance! 

Being part of a pro­duc­tive team requires the abil­i­ty to lead dur­ing these times of change while keep­ing employ­ees engaged. This work­shop will help par­tic­i­pants devel­op their lead­er­ship skills to adapt to our chang­ing work­place land­scape. Find out how you can improve engage­ment with­in your team dur­ing this work­shop that will focus on the following: 

• Eval­u­ate your own orga­ni­za­tions health and resilience, plus new ways to lead 
• Use engage­ment strate­gies to effec­tive­ly man­age teams at a distance 
• Review ways to cre­ate trust and accountability 
• Iden­ti­fy oppor­tu­ni­ties to cel­e­brate pos­i­tive outcomes 
• Devel­op an action plan that can be applied immediately

Car­olyn Wat­son, CPHR is an expe­ri­enced HR pro­fes­sion­al with over 20 years of deliv­er­ing tai­lored HR ser­vices to inspire employ­ee per­for­mance. She has helped orga­ni­za­tions in the pri­vate, pub­lic and the not for prof­it sectors.

Dur­ing this work­shop, you will learn to rec­og­nize the dif­fer­ence between self-esteem and self-con­fi­dence. You will dis­cov­er the impor­tance of self-esteem and how to devel­op it with­in you. Self-Esteem has a sig­nif­i­cant impact on many essen­tial employ­ee out­comes, such as moti­va­tion, job sat­is­fac­tion, work rela­tion­ships, change man­age­ment, orga­ni­za­tion­al com­mit­ment, and over­all job per­for­mance. Self-esteem affects our behav­iour in both our pro­fes­sion­al and per­son­al life. There­fore, by tak­ing part in this work­shop, we are help­ing our employ­ees access tools that will help them to see their val­ue and/​or improve the way they per­ceive them­selves. This will help them reach their full poten­tial and improve their work performance.

Dur­ing this work­shop, many top­ics will be discussed: 

• Rec­og­niz­ing the dual­i­ty that exists with­in us (Ego ver­sus Heart). 
• Know­ing your inner-self better. 
• The impor­tance of ​“I am”.
• The pow­er of influence. 
• Learn­ing to bet­ter express your­self in a pos­i­tive and authen­tic way. 
• A visu­al­iza­tion exer­cise to bet­ter con­nect with yourself.

SME’s and non-prof­it orga­ni­za­tions can strong­ly ben­e­fit from par­tic­i­pat­ing in this work­shop – employ­ers and employ­ees alike. By invest­ing in the per­son­al devel­op­ment and well­be­ing of your employ­ees (and your­self) you are direct­ly invest­ing in the suc­cess and per­for­mance of your business!

Tru­ly suc­cess­ful small busi­ness­es are prof­itable, they make a pos­i­tive impact in their com­mu­ni­ties, and they are enjoy­able for the own­ers and, ide­al­ly, for all team mem­bers of the busi­ness. Prof­it-Impact-Enjoy­ment is the new triple bot­tom line for small busi­ness­es. But how do you mea­sure suc­cess in these areas? How do you set goals in each area, and how do you mea­sure progress? How does each area affect the others? 

This work­shop will show you the ben­e­fits of this new triple bot­tom line approach, and it will give you prac­ti­cal tips and tools to cre­ate goals and imple­ment strate­gies to increase the lev­el of prof­it, impact, and enjoy­ment in your business.

This work­shop will allow you to under­stand the impor­tance of becom­ing aware of your beliefs. You will learn how to replace your lim­it­ing beliefs with pos­i­tive and con­struc­tive beliefs. 

This ses­sion will allow you to reflect on all aspects of your life. 

Dur­ing this work­shop, we will discuss: 

• The pow­er of your beliefs. 
• The pow­er of ​“per­cep­tion”.
• The dual­i­ty that exists with­in us (Ego ver­sus Heart). 
• Rec­og­niz­ing our lim­it­ing beliefs in both our pro­fes­sion­al and per­son­al life. 
• The thought process that allows you to replace your lim­it­ing beliefs. 

SME’s and non-prof­it orga­ni­za­tions can strong­ly ben­e­fit from par­tic­i­pat­ing in this work­shop – employ­ers and employ­ees alike. By invest­ing in the per­son­al devel­op­ment and well­be­ing of your employ­ees (and your­self) you are direct­ly invest­ing in the suc­cess and per­for­mance of your business!

Work­ing effi­cient­ly with dif­fer­ent per­son­al­i­ty types is ben­e­fi­cial to sus­tain a strong team and healthy work environment. 

Per­son­al­i­ty Dimen­sions® is a human rela­tions tool which is pre­sent­ed in an infor­ma­tive, inter­ac­tive, fun and self-dis­cov­ery for­mat. It is based on lead­ing-edge research, which helps to explain what moti­vates behav­iour in peo­ple with dif­fer­ent per­son­al­i­ties or tem­pera­ments. Par­tic­i­pants will: 

• Learn about the 4 dif­fer­ent per­son­al­i­ty types. 
• Dis­cov­er their own per­son­al­i­ty type and uncov­er their unique blend of strengths and weaknesses. 
• Learn to appre­ci­ate oth­ers’ differences.
  
  

Where effec­tive train­ing and devel­op­ment is essen­tial for meet­ing strate­gic objec­tives – an under­stand­ing of per­son­al­i­ty the­o­ry is a very effec­tive tool in facil­i­tat­ing team cre­ation and build­ing; improv­ing com­mu­ni­ca­tion and inter­per­son­al rela­tion­ships; enhanc­ing cus­tomer ser­vice and sat­is­fac­tion; and in pro­vid­ing inno­v­a­tive solu­tions to prob­lems by tap­ping into the cre­ative ener­gy of every tem­pera­ment preference.

This work­shop can also be pre­sent­ed in a half-day workshop

Busi­ness own­er­ship struc­tures can be com­bined like puz­zle pieces, to make sure you have the right legal, finan­cial and per­son­al pro­tec­tions in place. Have you set up your busi­ness cor­rect­ly? Are you max­i­miz­ing your tax effi­cien­cies? Do you need to access cap­i­tal? When is the right time to incor­po­rate? What is a co-op and should I con­sid­er that? 

This 90-minute course will help you under­stand the dif­fer­ent options avail­able to you in New Brunswick, and how to choose the right one for you. 

Work­safeNB, imple­ment­ed new reg­u­la­tions in April 2019 that define harass­ment and require all employ­ers to have an inter­nal Harass­ment Code of Prac­tice. Most employ­ers have nev­er dealt with harass­ment reg­u­la­tions and may feel lost about the ter­mi­nol­o­gy used in the def­i­n­i­tion, how to talk to employ­ees about harass­ment, what these behav­iours look like in real life, what the rea­son­able thresh­olds are for action and what to do when action is required. These are all top­ics that are cov­ered in Under­stand­ing Work­place Harassment

By the end of this work­shop, par­tic­i­pants will be able to:

• Explain the Work­safeNB harass­ment definition, 

• Enu­mer­ate the NB Human Rights Act grounds of discrimination, 

• Dis­tin­guish between per­son­al harass­ment, sex­u­al harass­ment, poi­soned work­place and abuse of authority, 

• Describe behav­iours that could meet these cat­e­gories of harassment, 

• Illus­trate how to talk to employ­ees about work­place harassment, 

• Rec­og­nize and react to an employ­ee dis­clo­sure of harassment, 

• Describe the Work­safeNB oblig­a­tion to act on an employ­ee dis­clo­sure of harassment, 

• Iden­ti­fy appro­pri­ate action to take on an employ­ee dis­clo­sure of harassment, 

• Choose between an inter­nal and exter­nal inves­ti­ga­tion, and 

• Apply the steps set out in your own Harass­ment Code of Practice.

This work­shop is for you if… 

• you have nev­er dealt with work­place harass­ment reg­u­la­tions before, 

• you feel ner­vous about address­ing harass­ment in the workplace, 

• you are not sure how to react to an employ­ee dis­clo­sure of harass­ment, or 

• you are con­fused or wor­ried about apply­ing the Work­safeNB harass­ment regulations.

Tar­get audience

The man­age­ment team or lead­ers of an organization 

Ben­e­fits

They say that lead­ers are born, not made. While it is true that some peo­ple are born lead­ers, some lead­ers are born amid adver­si­ty. Often, sim­ple peo­ple who have nev­er had a lead­er­ship role will stand up and take the lead when a sit­u­a­tion they care about requires it. A sim­ple exam­ple is par­ent­ing. When a child arrives, many par­ents dis­cov­er lead­er­ship abil­i­ties they nev­er knew exist­ed in order to guide and pro­tect their offspring. 

Once you learn the tech­niques of true Lead­er­ship and Influ­ence, you will be able to build the con­fi­dence it takes to take the lead. The more expe­ri­ence you have act­ing as a gen­uine leader, the eas­i­er it will be for you. It is nev­er easy to take the lead, as you will need to make deci­sions and face chal­lenges, but it can become more nat­ur­al and rewarding.

Learn­ing Objectives 

1. Define ​“lead­er­ship”

2. Under­stand Trans­for­ma­tion­al Leadership 

3. Under­stand the peo­ple you lead and how to adapt your lead­er­ship style 

4. Explain lead­ing by Direct­ing, Coach­ing, Par­tic­i­pat­ing and Delegating 

5. Explore the Kouzes and Pos­ner model 

5. Con­duct a per­son­al inven­to­ry, cre­ate an action plan, and estab­lish per­son­al goals 

For­mat

• There are going to be 3 vir­tu­al ses­sions of 2 hours each that is an equiv­a­lent of one day 

• There is going to be case study’s dur­ing the ses­sions that I will elab­o­rate on and review ques­tions between each module 

Length / Sessions 

• 2 hours per vir­tu­al session 

• 3 ses­sions in total

Rec­om­mend 4 ses­sions of indi­vid­ual coaching

Employ­ers have a lot on their plate right now and seem­ing­ly more urgent issues such as lay­offs, return to work pro­to­cols, man­ag­ing remote employ­ees, accom­mo­da­tion requests etc., can eas­i­ly over­shad­ow the oblig­a­tion to ensure a respect­ful work envi­ron­ment. How­ev­er, as the Cana­di­an Human Rights Com­mis­sion reminds us, the cur­rent stress that per­me­ates our day-to-day lives might be why employ­ers should place extra empha­sis on ensur­ing their employ­ees feel respect­ed and safe while working. 

Tra­di­tion­al work­place harass­ment train­ing has been focused on behav­iour at work. How­ev­er, online bul­ly­ing, poor video-con­fer­enc­ing eti­quette, harass­ment and dis­crim­i­na­tion occurs with alarm­ing fre­quen­cy out­side of the phys­i­cal work­place. Since the pan­dem­ic has changed the ways in which we inter­act with each oth­er at work, we need to look at and pre­pare for how we will do that respect­ful­ly. This online work­shop will address top­ics such as: 

• Respect­ful work­place oblig­a­tions in the phys­i­cal, remote and vir­tu­al workplace; 
• Exam­ples of harass­ment inside and out­side the phys­i­cal workplace; 
• Address­ing work­place harass­ment com­plaints dur­ing and post pandemic; 
• Mod­el­ling and enforc­ing respect­ful con­duct; and 
• Rec­og­niz­ing and address­ing employ­ee conflict. 

The facil­i­ta­tors are hap­py to take spe­cif­ic and anony­mous ques­tions dur­ing the online work­shop to address any ques­tions par­tic­i­pants would like to ask.