Learning can be evaluated at different levels (Kirkpatrick Model):
- Reaction – Did the learner like the learning experience? Did they feel it was valuable?
- Learning – Did the learner learn? Did they develop/improve skills, attitudes, and knowledge?
Did they increase their confidence and commitment to applying those skills?
- Behavioural – Has the learning been applied? Do they have tools and templates to support
adopting or adapting learning to their own work?
- Results – Has the learning made a difference? Did it result in positive business outcomes?
How did it effect the business and organizational results?
By following the standards and using the tools/templates found in this toolkit, we are confident our learning offerings will continue to produce valuable and positive results.