December 15, 2020

Pivoting in the Pandemic

Annette Comeau Annette Comeau Chief Executive Officer

Doubling Down on Value

The COVID-19 pandemic is changing the world as we know it, compelling us all to re-evaluate the way we live our lives and do business.

Support from economic development agencies, industry associations and non-governmental organizations like LearnSphere has never been more needed, augmenting government’s efforts to fight this pandemic on all fronts.

Prior to the pandemic, business and technology forces were already causing organizations to adapt and make decisions more quickly than ever before. The pandemic has further intensified this and has compelled us to confront many of these issues head-on. The pressure on businesses and organizations to become more resilient, innovative, agile and efficient has never been more apparent.

According to many economists and prognosticators, the need for speed will not be temporary: digitization, globalization, automation, analytics and remote work will keep accelerating rapidly. There is no such thing as going back to normal. Personally, I am delighted to see that the pandemic has helped us all to challenge the status quo and collaboratively reinvent the future of work.

To survive (and thrive) in this more volatile, complex and ambiguous world, businesses will need to embrace change more than ever before. But changes across operating models — structure, process, people and technology – may seem daunting in the middle of a worldwide pandemic. This is where we come in.

At LearnSphere, we adapted swiftly to meet the initial challenge. We quickly leaped into action to help our clients by providing critical learning and development solutions, adapting to meet evolving business needs.

Our traditional in-person learning events were quickly transformed into multi-channel learning: spreading the learning over time, in smaller chunks, and combining it with 1:1 coaching to transfer newly acquired knowledge into real skills. We invested in new, high-quality learning content to address immediate needs like eCommerce and managing remotely.

On the program administration side, we were able to increase our funding for projects from 65% to 80% to better support business cash flow issues. This was made possible because of very responsive and proactive partners in government.

Here is a snapshot of what we have achieved since April:

As the pandemic continues, we are doubling down on value to help businesses and organizations transform themselves and be better poised to capture market share in the future. By enabling businesses across the Atlantic region to continue operations and remain productive, we are helping them to survive – and eventually thrive – again.

Ironic as it may be, leading our team through this crisis has been one of the most satisfying times of my career. I continue to be deeply impressed and gratified by the resiliency and agility of our team and of our implementation partners. They have worked around the clock to ensure we meet evolving client needs.

We have never been more resolute in our commitment to help organizations prosper.

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